-17
NPS
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Vat19
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About Vat19 Brand
Vat19 is an online platform that provides its users with unusual gift ideas, entertaining videos, photos, and much more.
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Vat19 NPS
Vat19's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Vat19's customers would recommend using the product based on a scale of -100 to 100.
Vat19 Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Vat19 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jan 2021 0 | Jan 2021 | 0 |
Mar 2021 -33 | Mar 2021 | -33 |
Apr 2021 0 | Apr 2021 | 0 |
Oct 2022 -20 | Oct 2022 | -20 |
Nov 2025 -17 | Nov 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vat19 Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Vat19 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vat19 Product Quality
3.3/5
Vat19 has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Vat19 overall Product Quality score rated by its users and customers.
Vat19 Product Information
Vat19’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.vat19.com/
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Vat19 Pricing
Vat19 ROI & Value For Money
3.1/5
Vat19 has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Vat19 overall ROI score rated by its users and customers.
Vat19 Customer Satisfaction (CSAT)
Vat19 Customer Satisfaction (CSAT) Score
50 / 100
Vat19 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vat19 Customer Service
3.5/5
Vat19 has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vat19 overall Customer Service score rated by its users and customers.
About Vat19's Customer Service
Address
11783 Borman Dr, Saint Louis, MO
Website
https://www.vat19.com/
Phone Number
(800) 476-1991
