40
NPS
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Vattenfall
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About Vattenfall's Brand
Producer of energy. The company generates wind power, biomass energy, hydro power and solar energy and supplies electricity in Sweden.
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Vattenfall NPS
Vattenfall's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Vattenfall's customers would recommend using the product based on a scale of -100 to 100.
Vattenfall Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Vattenfall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 25 | Sep 2024 | 25 |
Oct 2024 40 | Oct 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vattenfall Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Vattenfall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vattenfall Product Quality
3.1/5
Vattenfall has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Vattenfall's overall Product Quality score rated by its users and customers.
Vattenfall Product Information
Vattenfall’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- www.vattenfall.com
- Company Size
- 10,000+ Employees
Vattenfall Pricing
Vattenfall ROI & Value For Money
4/5
Vattenfall has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Vattenfall's overall ROI score rated by its users and customers.
Vattenfall Customer Satisfaction (CSAT)
Vattenfall Customer Satisfaction (CSAT) Score
40 / 100
Vattenfall has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vattenfall Customer Service
3.9/5
Vattenfall has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Vattenfall's Customer Service
Address
Evenemangsgatan 13C, Solna, 169 56
Website
www.vattenfall.com
Vattenfall as an Employer
4.6/5
Vattenfall has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Vattenfall scored a 40 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Vattenfall would recommend the brand to a friend. ENPS measures how likely Vattenfall employees would recommend working at Vattenfall to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
