50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
vAuto
Marketing or Exec? Claim Your Free Account
About vAuto's Brand
VAuto provides web-based inventory management solutions for retail automotive dealerships in the United States.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
vAuto NPS
vAuto's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether vAuto's customers would recommend using the product based on a scale of -100 to 100.
vAuto Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
vAuto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
May 2024 100 | May 2024 | 100 |
Mar 2025 50 | Mar 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
vAuto Customer Reviews
Out of the 2 vAuto customer reviews 1 was positive and 1 was constructive. vAuto customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
vAuto Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of vAuto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
vAuto Product Quality
3.7/5
vAuto has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock vAuto's overall Product Quality score rated by its users and customers.
vAuto Product Information
vAuto’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.vauto.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
vAuto Pricing
vAuto ROI & Value For Money
3.6/5
vAuto has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock vAuto's overall ROI score rated by its users and customers.
vAuto Customer Satisfaction (CSAT)
vAuto Customer Satisfaction (CSAT) Score
75 / 100
vAuto has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
vAuto Customer Service
3.6/5
vAuto has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock vAuto's overall Customer Service score rated by its users and customers.
About vAuto's Customer Service
Address
2221 Camden Court, Suite 210, Oak Brook, IL
Website
http://www.vauto.com
Phone Number
630-590-2000
vAuto as an Employer
3.9/5
vAuto has a 3.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
vAuto scored a 50 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of vAuto would recommend the brand to a friend. ENPS measures how likely vAuto employees would recommend working at vAuto to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
