21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
VaxCare
Marketing or Exec? Claim Your Free Account
About VaxCare's Brand
VaxCare provides vaccination solutions for physicians, health departments, employers and school systems.
Brand at a Glance
71%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
VaxCare NPS
VaxCare's Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether VaxCare's customers would recommend using the product based on a scale of -100 to 100.
VaxCare Overall NPS
| 57% | Promoters |
|---|---|
| 7% | Passives |
| 36% | Detractors |
VaxCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 -11 | Mar 2024 | -11 |
Jul 2024 -10 | Jul 2024 | -10 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 9 | Jan 2025 | 9 |
Feb 2025 14 | Feb 2025 | 14 |
May 2025 22 | May 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VaxCare Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of VaxCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VaxCare Product Quality
3/5
VaxCare has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock VaxCare's overall Product Quality score rated by its users and customers.
VaxCare Product Information
VaxCare’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://vaxcare.com
- Company Size
- 51-200 Employees
Industry
Healthcare
VaxCare Pricing
VaxCare ROI & Value For Money
2.8/5
VaxCare has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock VaxCare's overall ROI score rated by its users and customers.
VaxCare Customer Satisfaction (CSAT)
VaxCare Customer Satisfaction (CSAT) Score
64 / 100
VaxCare has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
37%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VaxCare Customer Service
3/5
VaxCare has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock VaxCare's overall Customer Service score rated by its users and customers.
About VaxCare's Customer Service
Address
3113 Lawton Rd STE 250, Orlando, FL 32803
Website
http://vaxcare.com
Phone Number
888-829-8550
VaxCare as an Employer
3.4/5
VaxCare has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
VaxCare scored a 21 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of VaxCare would recommend the brand to a friend. ENPS measures how likely VaxCare employees would recommend working at VaxCare to a friend.
Net Promoter Score
21
NPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 61% | Promoters |
|---|---|
| 0% | Passive |
| 39% | Detractors |
