50
NPS
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Brand Page
vCita
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About vCita's Brand
SMB Client engagement platform for mobile and web, includes Lead capturing, CRM, Online Scheduling, Online Payments and file sharing.
Brand at a Glance
3.9/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
vCita NPS
vCita's Net Promoter Score (NPS) is a 50 with 68% Promoters, 14% Passives, and 18% Detractors. Net Promoter Score tracks whether vCita's customers would recommend using the product based on a scale of -100 to 100.
vCita Overall NPS
| 68% | Promoters |
|---|---|
| 14% | Passives |
| 18% | Detractors |
vCita NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
May 2024 51 | May 2024 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
vCita NPS by Usage
vCita's NPS was rated the highest by customers who have used vCita's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 65 | 1 to 2 Years | 65 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
vCita Product Quality
3.9/5
vCita has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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vCita Product Information
vCita serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. vCita supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
vCita’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.vcita.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Healthcare
SaaS
Small Business Services
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Italian
Russian
Hebrew
Polish
Product Type
Scheduling Software
Calendar Software
CRM Software
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Appointment Reminder Software
Medical Practice Software
Medical Scheduling Software
Chiropractic Software
Medical Spa Software
Billing & Invoicing Software
Contact Management Software
Portal Software
Dental Software
Reservation & Online Booking Software
Applications Suite Software
Business Management Software
Appointments and Scheduling Software
Online CRM Software
SMS Marketing Software
Website Builder Software
Gymnastics Software
Personal Trainer Software
Yoga Studio Software
Pilates Studio Software
Dance Studio Software
Real Estate CRM Software
Patient Portal Software
Pediatric Software
Swim School Software
Patient Engagement Software
Spa Management Software
vCita Pricing
vCita ROI & Value For Money
4.1/5
vCita has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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vCita Pricing Plans
vCita has a pricing structure that accommodates small and medium businesses. Starting from $15/month, vCita uses a subscription model and offers the following: If you only need the scheduling package, it will cost you $15/month., The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*), and The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3r.
Who Uses vCita?
Small Businesses
Medium Businesses
vCita Customer Service
3.7/5
vCita has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock vCita's overall Customer Service score rated by its users and customers.
About vCita's Customer Service
Address
10777 Main Street, Suite 203, Bellevue, WA
Website
http://www.vcita.com
Phone Number
+1 (855) 824-8244
Consumer vs. Employees
vCita scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of vCita would recommend the brand to a friend. ENPS measures how likely vCita employees would recommend working at vCita to a friend.
Net Promoter Score
50
NPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
