-9
NPS
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Vector Security
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About Vector Security's Brand
Vector Security provides intelligent security solutions.
Brand at a Glance
77%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Vector Security NPS
Vector Security's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether Vector Security's customers would recommend using the product based on a scale of -100 to 100.
Vector Security Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
Vector Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Jan 2023 50 | Jan 2023 | 50 |
Feb 2023 0 | Feb 2023 | 0 |
Dec 2023 25 | Dec 2023 | 25 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 -15 | Apr 2024 | -15 |
Jul 2024 0 | Jul 2024 | 0 |
Sep 2024 -11 | Sep 2024 | -11 |
Dec 2025 0 | Dec 2025 | 0 |
Aug 2026 -9 | Aug 2026 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vector Security NPS by Gender
Vector Security's NPS was rated -34 by Male customers on Comparably.
Male
-34
Vector Security's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Vector Security's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Vector Security NPS by Ethnicity
Vector Security's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Vector Security NPS by Age
Vector Security's NPS was rated -100 points by customers ages 66+ on Comparably.
Vector Security NPS by Usage
Vector Security's NPS was rated -34 points by customers who have used Vector Security's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Vector Security Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Vector Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vector Security Customer Loyalty Score by Gender
Vector Security's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Vector Security Customer Loyalty Score by Ethnicity
Vector Security's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vector Security.
82
out of 100
Caucasian
Vector Security Customer Loyalty Score by Age
Vector Security's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Vector Security.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Vector Security Customer Loyalty Score by Usage
Vector Security's Customer Loyalty score was rated 100% by customers who have used Vector Security's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Vector Security Product Quality
3.1/5
Vector Security has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Vector Security Product Information
Vector Security’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Enterprise
Government & Legal
Hardware and Devices
Real Estate
SaaS
Quick Insights into Vector Security Product Quality
Vector Security's Product Quality score was rated highest by Male customers.
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Ranked Vector Security Product Quality the Highest
Vector Security Product Quality Score by Gender
Vector Security's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vector Security.
Male
3.1/5
Female
N/A
Vector Security Product Quality Score by Ethnicity
Vector Security's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vector Security.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Vector Security Product Quality Score by Age
Vector Security's Product Quality score was rated 2.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Vector Security.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.8 | 66+ | 2.8 |
Vector Security Product Quality Score by Usage
Vector Security's Product Quality score was rated 3.1 stars by customers who have used Vector Security's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Vector Security Pricing
Vector Security ROI & Value For Money
3/5
Vector Security has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Vector Security ROI
Vector Security's ROI score was rated highest by Male customers.
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Ranked Vector Security ROI the Highest
Vector Security ROI Score by Gender
Vector Security's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vector Security.
Male
2.8/5
Female
N/A
Vector Security ROI Score by Ethnicity
Vector Security's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vector Security.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Vector Security ROI Score by Age
Vector Security's ROI score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Vector Security.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Vector Security ROI Score by Usage
Vector Security's ROI score was rated 2.8 stars by customers who have used Vector Security's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Vector Security Customer Satisfaction (CSAT)
Vector Security Customer Satisfaction (CSAT) Score
45 / 100
Vector Security has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
37%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vector Security Customer Satisfaction
Vector Security's Customer Satisfaction score was rated highest by customers who have used Vector Security's products/services for Over 10 Years.
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Ranked Vector Security Customer Satisfaction the Highest
Vector Security Customer Satisfaction Score by Gender
Vector Security's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vector Security.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 17% |
Vector Security Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vector Security's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vector Security.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
Vector Security Customer Satisfaction Score by Age
Vector Security's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Vector Security.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Vector Security Customer Satisfaction Score by Usage
Vector Security's Customer Satisfaction score was rated 67 points by customers who have used Vector Security's products/services for Over 10 Years.
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Vector Security Customer Service
2.9/5
Vector Security has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Vector Security's Customer Service
Address
2000 Ericsson Drive, Warrendale, PA
Website
https://www.vectorsecurity.com
Phone Number
1(888)832-8671
Quick Insights into Vector Security Customer Service
Vector Security's Customer Service score was rated highest by customers who have used Vector Security's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Vector Security's Customer Service score.
Ranked Vector Security Customer Service the Highest
Vector Security Customer Service Score by Gender
Vector Security's Customer Service score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vector Security.
Male
2.4/5
Female
N/A
Vector Security Customer Service Score by Ethnicity
Vector Security's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vector Security.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Vector Security Customer Service Score by Age
Vector Security's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Vector Security.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Vector Security Customer Service Score by Usage
Vector Security's Customer Service score was rated 2.5 stars by customers who have used Vector Security's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Vector Security as an Employer
3.9/5
Vector Security has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Vector Security scored a -9 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Vector Security would recommend the brand to a friend. ENPS measures how likely Vector Security employees would recommend working at Vector Security to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
