-100
NPS
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Brand Page
vega
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About vega's Brand
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
vega NPS
vega's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether vega's customers would recommend using the product based on a scale of -100 to 100.
vega Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
vega NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
vega Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of vega users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
vega Product Quality
4/5
vega has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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vega Product Information
vega’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://myvega.com
Industry
Tech
Consumer Services
Enterprise
Media
SaaS
Small Business Services
Sports & Entertainment
vega Pricing
vega ROI & Value For Money
3.5/5
vega has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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vega Customer Satisfaction (CSAT)
vega Customer Satisfaction (CSAT) Score
66 / 100
vega has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
vega Customer Service
3.9/5
vega has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock vega's overall Customer Service score rated by its users and customers.
About vega's Customer Service
Website
https://myvega.com
vega as an Employer
Consumer vs. Employees
vega scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of vega would recommend the brand to a friend. ENPS measures how likely vega employees would recommend working at vega to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
