-14
NPS
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Vela Software
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About Vela Software's Brand
Vela acquires, manages, and builds specific software businesses which provide specialized, mission-critical software solutions.
Brand at a Glance
59%
Customer Loyalty
2.9/5
Product Quality
3.5/5
Pricing
3.1/5
Customer Service
Vela Software NPS
Vela Software's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Vela Software's customers would recommend using the product based on a scale of -100 to 100.
Vela Software Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Vela Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Aug 2023 -20 | Aug 2023 | -20 |
Jan 2024 -33 | Jan 2024 | -33 |
Oct 2025 -15 | Oct 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vela Software Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Vela Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vela Software Customer Loyalty Score by Industry
Vela Software's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Vela Software Product Quality
2.9/5
Vela Software has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Vela Software Product Information
Vela Software’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Vela Software's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Quick Insights into Vela Software Product Quality
Vela Software's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Vela Software Product Quality the Highest
Vela Software Product Quality Score by Industry
Vela Software's Product Quality score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Vela Software Pricing
Vela Software ROI & Value For Money
3.5/5
Vela Software has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Vela Software Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Vela Software ROI
Vela Software's ROI score was rated highest by customers from the Tech industry.
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Ranked Vela Software ROI the Highest
Vela Software ROI Score by Industry
Vela Software's ROI score was rated 3.1 stars by Tech industry customers.
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Vela Software Customer Satisfaction (CSAT)
Vela Software Customer Satisfaction (CSAT) Score
57 / 100
Vela Software has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vela Software Customer Satisfaction
Vela Software's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Vela Software's Customer Satisfaction.
Ranked Vela Software Customer Satisfaction the Highest
Vela Software Customer Satisfaction Score by Industry
Vela Software's Customer Satisfaction score was rated 34 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Vela Software Customer Service
3.1/5
Vela Software has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Vela Software's Customer Service
Address
579 Richmond Street West, Suite 301, York, NY M5V 1Y6 Canada
Website
http://velasoftwaregroup.com/
Quick Insights into Vela Software Customer Service
Vela Software's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Vela Software's Customer Service score.
Ranked Vela Software Customer Service the Highest
Vela Software Customer Service Score by Industry
Vela Software's Customer Service score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Vela Software as an Employer
3.2/5
Vela Software has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Vela Software scored a -14 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Vela Software would recommend the brand to a friend. ENPS measures how likely Vela Software employees would recommend working at Vela Software to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
