100
NPS
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Brand Page
Velex
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About Velex's Brand
We are the future of Telecom. We deploy 5G networks faster and more efficiently while maintaining excellent safety. We are the hard-working, courageous and industry-leading professionals bringing Telecom to life. Our expertise and knowledge enable us to be agile, adaptable and flexible to meet the world's needs and deliver the future of 5G and beyond. Whether you are expanding geographically with new site and network builds, or require existing network maintenance, we have the ability to upgrade and enhance your company now. At Velex, we are Powering Progress.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Velex NPS
Velex's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Velex's customers would recommend using the product based on a scale of -100 to 100.
Velex Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Velex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Velex Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Velex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Velex Product Quality
5/5
Velex has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Velex's overall Product Quality score rated by its users and customers.
Velex Product Information
Velex’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.velex.com
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Velex Pricing
Velex ROI & Value For Money
4.5/5
Velex has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Velex's overall ROI score rated by its users and customers.
Velex Customer Satisfaction (CSAT)
Velex Customer Satisfaction (CSAT) Score
100 / 100
Velex has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Velex Customer Service
4.5/5
Velex has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Velex's overall Customer Service score rated by its users and customers.
About Velex's Customer Service
Address
2595 Dallas Pkwy, Suite 300, Frisco, TX 75034
Website
http://www.velex.com
Velex's Social Links
Velex as an Employer
4.3/5
Velex has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Velex scored a 100 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Velex would recommend the brand to a friend. ENPS measures how likely Velex employees would recommend working at Velex to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 63% | Promoters |
|---|---|
| 29% | Passive |
| 8% | Detractors |
