-100
NPS
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Velocity Technology Solutions
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About Velocity Technology Solutions' Brand
Velocity hosts ERP software and related applications for companies within its virtual private cloud environment.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Velocity Technology Solutions CMO
Velocity Technology Solutions NPS
Velocity Technology Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Velocity Technology Solutions's customers would recommend using the product based on a scale of -100 to 100.
Velocity Technology Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Velocity Technology Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Velocity Technology Solutions Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Velocity Technology Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Velocity Technology Solutions Product Quality
1.5/5
Velocity Technology Solutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Velocity Technology Solutions' overall Product Quality score rated by its users and customers.
Velocity Technology Solutions Product Information
Velocity Technology Solutions’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://velocitycloud.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Velocity Technology Solutions Pricing
Velocity Technology Solutions ROI & Value For Money
1.5/5
Velocity Technology Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Velocity Technology Solutions' overall ROI score rated by its users and customers.
Velocity Technology Solutions Customer Satisfaction (CSAT)
Velocity Technology Solutions Customer Satisfaction (CSAT) Score
100 / 100
Velocity Technology Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Velocity Technology Solutions Customer Service
1.5/5
Velocity Technology Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Velocity Technology Solutions' overall Customer Service score rated by its users and customers.
About Velocity Technology Solutions's Customer Service
Address
1901 Roxborough Road, 4th Floor, Charlotte, NC 28211
Website
http://velocitycloud.com
Phone Number
17045933411
Velocity Technology Solutions as an Employer
3.5/5
Velocity Technology Solutions has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
CEO of Velocity Technology Solutions
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Velocity Technology Solutions scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Velocity Technology Solutions would recommend the brand to a friend. ENPS measures how likely Velocity Technology Solutions employees would recommend working at Velocity Technology Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
