0
NPS
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Velosio
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About Velosio's Brand
Velosio’s years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services. We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what’s next for your business.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Velosio NPS
Velosio's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Velosio's customers would recommend using the product based on a scale of -100 to 100.
Velosio Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Velosio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Velosio Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Velosio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Velosio Product Quality
3.4/5
Velosio has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Velosio's overall Product Quality score rated by its users and customers.
Velosio Product Information
Velosio’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.velosio.com
- Company Size
- 201-500 Employees
Industry
Consulting
Velosio Pricing
Velosio ROI & Value For Money
3.6/5
Velosio has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Velosio Customer Satisfaction (CSAT)
Velosio Customer Satisfaction (CSAT) Score
50 / 100
Velosio has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Velosio Customer Service
3.5/5
Velosio has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Velosio's overall Customer Service score rated by its users and customers.
About Velosio's Customer Service
Address
300 Galleria Pkwy SE, Atlanta, GA 30339
Website
https://www.velosio.com
Phone Number
888-725-2555
Velosio's Social Links
Velosio as an Employer
4.9/5
Velosio has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Velosio scored a 0 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Velosio would recommend the brand to a friend. ENPS measures how likely Velosio employees would recommend working at Velosio to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 74% | Promoters |
|---|---|
| 18% | Passive |
| 8% | Detractors |
