0
NPS
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Brand Page
Vena Solutions
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About Vena Solutions' Brand
Vena Solutions offers SaaS-based enterprise performance management solutions for mission-critical finance and accounting processes.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Vena Solutions NPS
Vena Solutions's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Vena Solutions's customers would recommend using the product based on a scale of -100 to 100.
Vena Solutions Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Vena Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vena Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Vena Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vena Solutions Product Quality
3.4/5
Vena Solutions has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Vena Solutions' overall Product Quality score rated by its users and customers.
Vena Solutions Product Information
Vena Solutions’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://venasolutions.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Vena Solutions Pricing
Vena Solutions ROI & Value For Money
5/5
Vena Solutions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vena Solutions' overall ROI score rated by its users and customers.
Vena Solutions Customer Satisfaction (CSAT)
Vena Solutions Customer Satisfaction (CSAT) Score
50 / 100
Vena Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vena Solutions Customer Service
5/5
Vena Solutions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vena Solutions' overall Customer Service score rated by its users and customers.
About Vena Solutions's Customer Service
Address
2 Fraser Avenue, Suite 200, M6K 1Y6 Canada
Website
http://venasolutions.com
Phone Number
(866) 806-3533
Vena Solutions's Social Links
Vena Solutions as an Employer
4.9/5
Vena Solutions has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Vena Solutions scored a 0 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of Vena Solutions would recommend the brand to a friend. ENPS measures how likely Vena Solutions employees would recommend working at Vena Solutions to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 91% | Promoters |
|---|---|
| 7% | Passive |
| 2% | Detractors |
