4
NPS
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Brand Page
Venafi
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About Venafi's Brand
Venafi is a cybersecurity company automating security for all keys and certificates.
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Venafi CMO
Venafi NPS
Venafi's Net Promoter Score (NPS) is a 4 with 36% Promoters, 32% Passives, and 32% Detractors. Net Promoter Score tracks whether Venafi's customers would recommend using the product based on a scale of -100 to 100.
Venafi Overall NPS
| 36% | Promoters |
|---|---|
| 32% | Passives |
| 32% | Detractors |
Venafi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -35 | Jul 2022 | -35 |
Nov 2022 -20 | Nov 2022 | -20 |
Jan 2023 -12 | Jan 2023 | -12 |
Feb 2023 -17 | Feb 2023 | -17 |
Jun 2023 -15 | Jun 2023 | -15 |
Jul 2023 -15 | Jul 2023 | -15 |
Aug 2023 -13 | Aug 2023 | -13 |
Nov 2023 -8 | Nov 2023 | -8 |
Mar 2024 -4 | Mar 2024 | -4 |
May 2024 -1 | May 2024 | -1 |
Jun 2024 4 | Jun 2024 | 4 |
Jul 2024 3 | Jul 2024 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Venafi NPS by Gender
Venafi's NPS was rated -25 by Male customers on Comparably.
Male
-25
Venafi's NPS was rated -25 by Male customers on Comparably.
0%
Promoters
75%
Passives
25%
Detractors
Female
N/A
Venafi's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Venafi NPS by Ethnicity
Venafi's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Venafi NPS by Usage
Venafi's NPS was rated -25 points by customers who have used Venafi's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -25 | 2 to 5 Years | -25 |
Venafi Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Venafi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Venafi Customer Loyalty Score by Gender
Venafi's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Venafi.
Male
78%
Yes
Female
N/A
Yes
Venafi Customer Loyalty Score by Ethnicity
Venafi's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Venafi.
70
out of 100
Caucasian
Venafi Customer Loyalty Score by Usage
Venafi's Customer Loyalty score was rated 78% by customers who have used Venafi's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Venafi Product Quality
3.6/5
Venafi has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Venafi's overall Product Quality score rated by its users and customers.
Venafi Product Information
Venafi’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.venafi.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Quick Insights into Venafi Product Quality
Venafi's Product Quality score was rated highest by customers who have used Venafi's products/services for 2 to 5 Years.
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Ranked Venafi Product Quality the Highest
Venafi Product Quality Score by Gender
Venafi's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Venafi.
Male
4.1/5
Female
N/A
Venafi Product Quality Score by Ethnicity
Venafi's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Venafi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Venafi Product Quality Score by Usage
Venafi's Product Quality score was rated 4.1 stars by customers who have used Venafi's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Venafi Pricing
Venafi ROI & Value For Money
3.3/5
Venafi has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Venafi ROI
Venafi's ROI score was rated highest by customers who have used Venafi's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Venafi's ROI score.
Ranked Venafi ROI the Highest
Venafi ROI Score by Gender
Venafi's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Venafi.
Male
3.6/5
Female
N/A
Venafi ROI Score by Ethnicity
Venafi's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Venafi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Venafi ROI Score by Usage
Venafi's ROI score was rated 3.6 stars by customers who have used Venafi's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Venafi Customer Satisfaction (CSAT)
Venafi Customer Satisfaction (CSAT) Score
65 / 100
Venafi has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
40%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Venafi Customer Satisfaction
Venafi's Customer Satisfaction score was rated highest by customers who have used Venafi's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Venafi's Customer Satisfaction.
Ranked Venafi Customer Satisfaction the Highest
Venafi Customer Satisfaction Score by Gender
Venafi's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Venafi.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Venafi Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Venafi's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Venafi.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Venafi Customer Satisfaction Score by Usage
Venafi's Customer Satisfaction score was rated 75 points by customers who have used Venafi's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Venafi Customer Service
3.5/5
Venafi has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Venafi's Customer Service
Address
175 East 400 South, Suite 300, Salt Lake City, UT
Website
http://www.venafi.com
Phone Number
1(801) 676-6900
Quick Insights into Venafi Customer Service
Venafi's Customer Service score was rated highest by customers who have used Venafi's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Venafi's Customer Service score.
Ranked Venafi Customer Service the Highest
Venafi Customer Service Score by Gender
Venafi's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Venafi.
Male
3.9/5
Female
N/A
Venafi Customer Service Score by Ethnicity
Venafi's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Venafi.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Venafi Customer Service Score by Usage
Venafi's Customer Service score was rated 3.9 stars by customers who have used Venafi's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Venafi as an Employer
4.6/5
Venafi has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Venafi scored a 4 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Venafi would recommend the brand to a friend. ENPS measures how likely Venafi employees would recommend working at Venafi to a friend.
Net Promoter Score
4
NPS Score
| 36% | Promoters |
|---|---|
| 32% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
