34
NPS
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Venminder
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About Venminder's Brand
Venminder offers a world-class SaaS platform that guides and streamlines third-party risk management through the entire end-to-end vendor lifecycle. Reduce due diligence review workloads through their Vendiligence™ service, where you can order thorough assessments of a vendor’s information security, SOC reports, contracts, financials, business continuity/disaster recovery, and more. And with their Venmonitor™ tool, screen vendor or supplier performance across multiple risk domains, including cybersecurity, ESG, privacy, Know Your Vendor, business health and credit risk, and adverse media.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
3.5/5
Customer Service
Venminder NPS
Venminder's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Venminder's customers would recommend using the product based on a scale of -100 to 100.
Venminder Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Venminder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Venminder Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Venminder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Venminder Product Quality
2.5/5
Venminder has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Venminder's overall Product Quality score rated by its users and customers.
Venminder Product Information
Venminder’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.venminder.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
SaaS
Venminder Pricing
Venminder ROI & Value For Money
2.5/5
Venminder has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Venminder's overall ROI score rated by its users and customers.
Venminder Customer Satisfaction (CSAT)
Venminder Customer Satisfaction (CSAT) Score
100 / 100
Venminder has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Venminder Customer Service
3.5/5
Venminder has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Venminder's overall Customer Service score rated by its users and customers.
About Venminder's Customer Service
Address
400 Ring Rd, Suite 162, Elizabethtown, KY 42701
Website
https://www.venminder.com
Phone Number
+1 (888) 836-6463
Venminder's Social Links
Venminder as an Employer
4.7/5
Venminder has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Venminder scored a 34 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Venminder would recommend the brand to a friend. ENPS measures how likely Venminder employees would recommend working at Venminder to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 80% | Promoters |
|---|---|
| 13% | Passive |
| 7% | Detractors |
