-42
NPS
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Ventiv Technology
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About Ventiv Technology's Brand
Ventiv Technology is a provider of risk management tools and resources for the risk managers to assess, mitigate, and analyze the risk.
Brand at a Glance
79%
Customer Loyalty
2.1/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Ventiv Technology NPS
Ventiv Technology's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Ventiv Technology's customers would recommend using the product based on a scale of -100 to 100.
Ventiv Technology Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Ventiv Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Nov 2020 -100 | Nov 2020 | -100 |
Jan 2022 -50 | Jan 2022 | -50 |
Oct 2022 -20 | Oct 2022 | -20 |
Jan 2023 -33 | Jan 2023 | -33 |
Sep 2024 -43 | Sep 2024 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ventiv Technology Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Ventiv Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ventiv Technology Product Quality
2.1/5
Ventiv Technology has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ventiv Technology's overall Product Quality score rated by its users and customers.
Ventiv Technology Product Information
Ventiv Technology’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- https://www.ventivtech.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Ventiv Technology Pricing
Ventiv Technology ROI & Value For Money
2.5/5
Ventiv Technology has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ventiv Technology's overall ROI score rated by its users and customers.
Ventiv Technology Customer Satisfaction (CSAT)
Ventiv Technology Customer Satisfaction (CSAT) Score
33 / 100
Ventiv Technology has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ventiv Technology Customer Service
2.4/5
Ventiv Technology has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Ventiv Technology's Customer Service
Address
227 West Monroe Street Suite 650, Chicago, IL 60606
Website
https://www.ventivtech.com/
Phone Number
(800)980-9460
Ventiv Technology as an Employer
4.3/5
Ventiv Technology has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ventiv Technology scored a -42 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ventiv Technology would recommend the brand to a friend. ENPS measures how likely Ventiv Technology employees would recommend working at Ventiv Technology to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
