-100
NPS
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VentureBeat
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About VentureBeat's Brand
VentureBeat is an online technology news platform that is engaged in technology publication and events business.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
VentureBeat NPS
VentureBeat's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether VentureBeat's customers would recommend using the product based on a scale of -100 to 100.
VentureBeat Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
VentureBeat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VentureBeat Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of VentureBeat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VentureBeat Product Quality
2.5/5
VentureBeat has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VentureBeat's overall Product Quality score rated by its users and customers.
VentureBeat Product Information
VentureBeat’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://venturebeat.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Mobile App
SaaS
Social
Sports & Entertainment
VentureBeat Pricing
VentureBeat ROI & Value For Money
1.5/5
VentureBeat has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VentureBeat's overall ROI score rated by its users and customers.
VentureBeat Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VentureBeat Customer Service
1.5/5
VentureBeat has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VentureBeat's overall Customer Service score rated by its users and customers.
About VentureBeat's Customer Service
Address
22 Battery Street, Suite 320, San Francisco, CA
Website
http://venturebeat.com
VentureBeat as an Employer
2.4/5
VentureBeat has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
VentureBeat scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of VentureBeat would recommend the brand to a friend. ENPS measures how likely VentureBeat employees would recommend working at VentureBeat to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
