-100
NPS
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Vera Whole Health
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About Vera Whole Health's Brand
Vera Whole Health delivers primary care, acute care, and health coaching via on- or near-site clinics.
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2/5
Customer Service
Vera Whole Health NPS
Vera Whole Health's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Vera Whole Health's customers would recommend using the product based on a scale of -100 to 100.
Vera Whole Health Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Vera Whole Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vera Whole Health NPS by Gender
Vera Whole Health's NPS was rated -100 by Female customers on Comparably.
Female
-100
Vera Whole Health's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Vera Whole Health's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Vera Whole Health NPS by Ethnicity
Vera Whole Health's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
Vera Whole Health Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Vera Whole Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vera Whole Health Customer Loyalty Score by Gender
Vera Whole Health's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Vera Whole Health.
Female
40%
Yes
Male
N/A
Yes
Vera Whole Health Customer Loyalty Score by Ethnicity
Vera Whole Health's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vera Whole Health.
40
out of 100
Other
Vera Whole Health Product Quality
2/5
Vera Whole Health has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Vera Whole Health's overall Product Quality score rated by its users and customers.
Vera Whole Health Product Information
Vera Whole Health’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Education
Healthcare
Quick Insights into Vera Whole Health Product Quality
Vera Whole Health's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Vera Whole Health's Product Quality.
Ranked Vera Whole Health Product Quality the Highest
Vera Whole Health Product Quality Score by Gender
Vera Whole Health's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vera Whole Health.
Female
1.5/5
Male
N/A
Vera Whole Health Product Quality Score by Ethnicity
Vera Whole Health's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vera Whole Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Vera Whole Health Pricing
Vera Whole Health ROI & Value For Money
2/5
Vera Whole Health has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Vera Whole Health ROI
Vera Whole Health's ROI score was rated highest by Female customers.
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Ranked Vera Whole Health ROI the Highest
Vera Whole Health ROI Score by Gender
Vera Whole Health's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vera Whole Health.
Female
1.5/5
Male
N/A
Vera Whole Health ROI Score by Ethnicity
Vera Whole Health's ROI score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vera Whole Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Vera Whole Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vera Whole Health Customer Satisfaction
Vera Whole Health's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Vera Whole Health's Customer Satisfaction.
Ranked Vera Whole Health Customer Satisfaction the Highest
Vera Whole Health Customer Satisfaction Score by Gender
Vera Whole Health's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vera Whole Health.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Vera Whole Health Customer Satisfaction Score by Ethnicity
CSAT according to Other
Vera Whole Health's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vera Whole Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Vera Whole Health Customer Service
2/5
Vera Whole Health has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Vera Whole Health's overall Customer Service score rated by its users and customers.
About Vera Whole Health's Customer Service
Address
Seattle, WA
Website
http://www.verawholehealth.com/
Phone Number
(206) 470-1850
Quick Insights into Vera Whole Health Customer Service
Vera Whole Health's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Vera Whole Health's Customer Service score.
Ranked Vera Whole Health Customer Service the Highest
Vera Whole Health Customer Service Score by Gender
Vera Whole Health's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vera Whole Health.
Female
1.5/5
Male
N/A
Vera Whole Health Customer Service Score by Ethnicity
Vera Whole Health's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vera Whole Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Vera Whole Health as an Employer
2.4/5
Vera Whole Health has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Vera Whole Health scored a -100 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of Vera Whole Health would recommend the brand to a friend. ENPS measures how likely Vera Whole Health employees would recommend working at Vera Whole Health to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-61
eNPS Score
| 11% | Promoters |
|---|---|
| 17% | Passive |
| 72% | Detractors |
