100
NPS
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Verbling
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About Verbling's Brand
Verbling lets people video chat with fantastic language teachers.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
4/5
Pricing
3.6/5
Customer Service
Verbling NPS
Verbling's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Verbling's customers would recommend using the product based on a scale of -100 to 100.
Verbling Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Verbling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verbling Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Verbling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Verbling Product Quality
3.4/5
Verbling has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Verbling Product Information
Verbling’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.verbling.com/
- Company Size
- 11-50 Employees
Industry
Tech
Education
Enterprise
Productivity
SaaS
Verbling Pricing
Verbling ROI & Value For Money
4/5
Verbling has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Verbling Customer Satisfaction (CSAT)
Verbling Customer Satisfaction (CSAT) Score
50 / 100
Verbling has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verbling Customer Service
3.6/5
Verbling has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Verbling's Customer Service
Address
2180 Folsom St, 3rd Fl., San Francisco, CA
Website
https://www.verbling.com/
Phone Number
617-999-5712
Verbling as an Employer
3.1/5
Verbling has a 3.1/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Verbling scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Verbling would recommend the brand to a friend. ENPS measures how likely Verbling employees would recommend working at Verbling to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
