79
NPS
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Brand Page
Verenia
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About Verenia's Brand
An all-in-one cloud platform that ties together CPQ, self-service, and eCommerce.
Brand at a Glance
4.2/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Verenia NPS
Verenia's Net Promoter Score (NPS) is a 79 with 86% Promoters, 7% Passives, and 7% Detractors. Net Promoter Score tracks whether Verenia's customers would recommend using the product based on a scale of -100 to 100.
Verenia Overall NPS
| 86% | Promoters |
|---|---|
| 7% | Passives |
| 7% | Detractors |
Verenia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 79 | Aug 2020 | 79 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verenia NPS by Usage
Verenia's NPS was rated 40 points by customers who have used Verenia's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
Verenia Product Quality
4.2/5
Verenia has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Verenia Product Information
Verenia serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Verenia supports Web devices and offers products for small, medium, and large sized businesses.
Verenia’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.verenia.com/
- Company Size
- 11-50 Employees
Languages Supported
English
Verenia Pricing
Verenia ROI & Value For Money
4.3/5
Verenia has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Verenia Pricing Plans
Verenia has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Verenia?
Small Businesses
Medium Businesses
Large Enterprises
Verenia Customer Service
5/5
Verenia has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Verenia's Customer Service
Address
800 W 5th Avenue, Lisle, IL 60563
Website
https://www.verenia.com/
