0
NPS
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Brand Page
Verily
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About Verily's Brand
Verily uses technology to create a true picture of human health.
Brand at a Glance
57%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Verily NPS
Verily's Net Promoter Score (NPS) is a 0 with 42% Promoters, 16% Passives, and 42% Detractors. Net Promoter Score tracks whether Verily's customers would recommend using the product based on a scale of -100 to 100.
Verily Overall NPS
| 42% | Promoters |
|---|---|
| 16% | Passives |
| 42% | Detractors |
Verily NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -15 | May 2021 | -15 |
Jun 2021 0 | Jun 2021 | 0 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -9 | Sep 2021 | -9 |
Jan 2022 0 | Jan 2022 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Dec 2022 -1 | Dec 2022 | -1 |
Jan 2023 0 | Jan 2023 | 0 |
Jul 2023 -7 | Jul 2023 | -7 |
Nov 2023 -12 | Nov 2023 | -12 |
Feb 2024 -7 | Feb 2024 | -7 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verily Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Verily users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Verily Product Quality
3.3/5
Verily has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Verily's overall Product Quality score rated by its users and customers.
Verily Product Information
Verily’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://verily.com/
- Company Size
- 1-10 Employees
Verily Pricing
Verily ROI & Value For Money
3.6/5
Verily has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Verily Customer Satisfaction (CSAT)
Verily Customer Satisfaction (CSAT) Score
63 / 100
Verily has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
37%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verily Customer Service
3.8/5
Verily has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Verily's Customer Service
Website
https://verily.com/
Verily as an Employer
3.6/5
Verily has a 3.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Verily scored a 0 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Verily would recommend the brand to a friend. ENPS measures how likely Verily employees would recommend working at Verily to a friend.
Net Promoter Score
0
NPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
