-50
NPS
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VERISK HEALTH, INC.
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About VERISK HEALTH, INC. Brand
Verisk Health is transforming the business of healthcare by providing data services, analytics, and advanced technologies that answer the in
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
1.7/5
Pricing
2/5
Customer Service
VERISK HEALTH, INC. NPS
VERISK HEALTH, INC.'s Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether VERISK HEALTH, INC.'s customers would recommend using the product based on a scale of -100 to 100.
VERISK HEALTH, INC. Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
VERISK HEALTH, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
Mar 2024 -50 | Mar 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VERISK HEALTH, INC. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of VERISK HEALTH, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VERISK HEALTH, INC. Product Quality
4/5
VERISK HEALTH, INC. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock VERISK HEALTH, INC. overall Product Quality score rated by its users and customers.
VERISK HEALTH, INC. Product Information
VERISK HEALTH, INC.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.veriskhealth.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Enterprise
Healthcare
SaaS
Small Business Services
VERISK HEALTH, INC. Pricing
VERISK HEALTH, INC. ROI & Value For Money
1.7/5
VERISK HEALTH, INC. has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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VERISK HEALTH, INC. Customer Satisfaction (CSAT)
VERISK HEALTH, INC. Customer Satisfaction (CSAT) Score
50 / 100
VERISK HEALTH, INC. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VERISK HEALTH, INC. Customer Service
2/5
VERISK HEALTH, INC. has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About VERISK HEALTH, INC.'s Customer Service
Address
10897 S. River, Front Pkwy St. 200, South Jordan, UT
Website
http://www.veriskhealth.com/
Phone Number
17814780217
VERISK HEALTH, INC. as an Employer
3.9/5
VERISK HEALTH, INC. has a 3.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
VERISK HEALTH, INC. scored a -50 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of VERISK HEALTH, INC. would recommend the brand to a friend. ENPS measures how likely VERISK HEALTH, INC. employees would recommend working at VERISK HEALTH, INC. to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
