0
NPS
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Verisma Systems, Inc.
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About Verisma Systems, Inc. Brand
Verisma Systems, Inc. is a Pueblo, Colorado-based health information technology company
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Verisma Systems, Inc. NPS
Verisma Systems, Inc.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Verisma Systems, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Verisma Systems, Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Verisma Systems, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verisma Systems, Inc. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Verisma Systems, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Verisma Systems, Inc. Product Quality
1.5/5
Verisma Systems, Inc. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Verisma Systems, Inc. overall Product Quality score rated by its users and customers.
Verisma Systems, Inc. Product Information
Verisma Systems, Inc.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://verisma.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Verisma Systems, Inc. Pricing
Verisma Systems, Inc. ROI & Value For Money
1.5/5
Verisma Systems, Inc. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Verisma Systems, Inc. overall ROI score rated by its users and customers.
Verisma Systems, Inc. Customer Satisfaction (CSAT)
Verisma Systems, Inc. Customer Satisfaction (CSAT) Score
50 / 100
Verisma Systems, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verisma Systems, Inc. Customer Service
1.5/5
Verisma Systems, Inc. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Verisma Systems, Inc. overall Customer Service score rated by its users and customers.
About Verisma Systems, Inc.'s Customer Service
Address
Pueblo, CO
Website
http://verisma.com/
Phone Number
(866)390-7404
Verisma Systems, Inc. as an Employer
2.2/5
Verisma Systems, Inc. has a 2.2/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Verisma Systems, Inc.
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Verisma Systems, Inc. scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Verisma Systems, Inc. would recommend the brand to a friend. ENPS measures how likely Verisma Systems, Inc. employees would recommend working at Verisma Systems, Inc. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
