56
NPS
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Brand Page
Veristream
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About Veristream's Brand
Veristream offers secure hosted web-based applications for vendor and visitor management.
Brand at a Glance
4/5
Product Quality
3.9/5
Pricing
5/5
Customer Service
Veristream NPS
Veristream's Net Promoter Score (NPS) is a 56 with 72% Promoters, 12% Passives, and 16% Detractors. Net Promoter Score tracks whether Veristream's customers would recommend using the product based on a scale of -100 to 100.
Veristream Overall NPS
| 72% | Promoters |
|---|---|
| 12% | Passives |
| 16% | Detractors |
Veristream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 56 | Aug 2020 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veristream NPS by Usage
Veristream's NPS was rated the highest by customers who have used Veristream's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
Veristream Product Quality
4/5
Veristream has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Veristream Product Information
Veristream serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Veristream supports Web devices and offers products for medium and large sized businesses.
Veristream’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.veristream.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Languages Supported
English
French
Spanish
Veristream Pricing
Veristream ROI & Value For Money
3.9/5
Veristream has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Veristream Pricing Plans
Veristream has a pricing structure that accommodates medium and large businesses.
Who Uses Veristream?
Medium Businesses
Large Enterprises
Veristream Customer Service
5/5
Veristream has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Veristream's Customer Service
Address
Orlando, FL
Website
http://www.veristream.com
Phone Number
888-718-0807
Consumer vs. Employees
Veristream scored a 56 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Veristream would recommend the brand to a friend. ENPS measures how likely Veristream employees would recommend working at Veristream to a friend.
Net Promoter Score
56
NPS Score
| 72% | Promoters |
|---|---|
| 12% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
