-34
NPS
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Brand Page
Verisys Corporation
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About Verisys Corporation's Brand
The leader in technology for providing transparent health care data about providers to protect consumers and those that serve them.
Brand at a Glance
70%
Customer Loyalty
2.1/5
Product Quality
3/5
Pricing
4.6/5
Customer Service
Verisys Corporation NPS
Verisys Corporation's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Verisys Corporation's customers would recommend using the product based on a scale of -100 to 100.
Verisys Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Verisys Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verisys Corporation Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Verisys Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Verisys Corporation Product Quality
2.1/5
Verisys Corporation has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Verisys Corporation's overall Product Quality score rated by its users and customers.
Verisys Corporation Product Information
Verisys Corporation’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- https://www.verisys.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Verisys Corporation Pricing
Verisys Corporation ROI & Value For Money
3/5
Verisys Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Verisys Corporation Customer Satisfaction (CSAT)
Verisys Corporation Customer Satisfaction (CSAT) Score
50 / 100
Verisys Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verisys Corporation Customer Service
4.6/5
Verisys Corporation has an overall Customer Service score of 4.6 out of 5 stars rated by its users and customers.
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About Verisys Corporation's Customer Service
Address
9960 Corporate Campus Drive, Suite 3000, Louisville, KY 40223
Website
https://www.verisys.com
Phone Number
+1-888-837-4797
Verisys Corporation's Social Links
Verisys Corporation as an Employer
4.6/5
Verisys Corporation has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Verisys Corporation scored a -34 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Verisys Corporation would recommend the brand to a friend. ENPS measures how likely Verisys Corporation employees would recommend working at Verisys Corporation to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 59% | Promoters |
|---|---|
| 22% | Passive |
| 19% | Detractors |
