100
NPS
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Brand Page
Veritas Prep
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About Veritas Prep's Brand
The nation's largest privately-owned provider of GMAT, GRE, SAT and ACT prep and college admissions consulting.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Veritas Prep NPS
Veritas Prep's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Veritas Prep's customers would recommend using the product based on a scale of -100 to 100.
Veritas Prep Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Veritas Prep NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veritas Prep Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Veritas Prep users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Veritas Prep Product Quality
5/5
Veritas Prep has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Veritas Prep's overall Product Quality score rated by its users and customers.
Veritas Prep Product Information
Veritas Prep’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.veritasprep.com
- Company Size
- 201-500 Employees
Industry
Tech
Education
Veritas Prep Pricing
Veritas Prep ROI & Value For Money
5/5
Veritas Prep has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Veritas Prep's overall ROI score rated by its users and customers.
Veritas Prep Customer Satisfaction (CSAT)
Veritas Prep Customer Satisfaction (CSAT) Score
100 / 100
Veritas Prep has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Veritas Prep Customer Service
5/5
Veritas Prep has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Veritas Prep's overall Customer Service score rated by its users and customers.
About Veritas Prep's Customer Service
Address
22741 Pacific Coast Highway, Suite 300, Malibu, CA
Website
http://www.veritasprep.com
Phone Number
3104568716
Consumer vs. Employees
Veritas Prep scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Veritas Prep would recommend the brand to a friend. ENPS measures how likely Veritas Prep employees would recommend working at Veritas Prep to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
