-23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Veritext
Marketing or Exec? Claim Your Free Account
About Veritext's Brand
Veritext provides deposition and litigation support services to the legal services industry.
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
3/5
Customer Service
Veritext NPS
Veritext's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Veritext's customers would recommend using the product based on a scale of -100 to 100.
Veritext Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Veritext NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -8 | Mar 2023 | -8 |
Jun 2023 -13 | Jun 2023 | -13 |
Jul 2023 -19 | Jul 2023 | -19 |
Aug 2023 -12 | Aug 2023 | -12 |
Oct 2023 -15 | Oct 2023 | -15 |
Nov 2023 -9 | Nov 2023 | -9 |
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -21 | Mar 2024 | -21 |
May 2024 -24 | May 2024 | -24 |
Jun 2024 -28 | Jun 2024 | -28 |
Mar 2025 -22 | Mar 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veritext NPS by Gender
Female customers rated Veritext's NPS 20 points higher than Male customers.
Male
-20
Veritext's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
0
Veritext's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Veritext NPS by Ethnicity
Veritext's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Other 34 | Other | 34 |
Veritext NPS by Usage
Veritext's NPS was rated -34 points by customers who have used Veritext's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Veritext Customer Reviews
Out of the 2 Veritext customer reviews 1 was positive and 1 was constructive. Veritext customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Veritext Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Veritext users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Veritext Customer Loyalty Score by Gender
Male customers rated Veritext's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Veritext.
Male
64%
Yes
Female
55%
Yes
Veritext Customer Loyalty Score by Ethnicity
Veritext's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Veritext.
33
out of 100
Caucasian
70
out of 100
Other
Veritext Customer Loyalty Score by Usage
Veritext's Customer Loyalty score was rated 40% by customers who have used Veritext's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Veritext Customer Loyalty Score by Industry
Veritext's Customer Loyalty score was rated 82% by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Veritext Product Quality
3/5
Veritext has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Veritext's overall Product Quality score rated by its users and customers.
Veritext Product Information
Veritext’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated Veritext's product the highest.
- Website
- http://www.veritext.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Media
Small Business Services
Sports & Entertainment
Quick Insights into Veritext Product Quality
Veritext's Product Quality score was rated highest by Female customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Veritext's Product Quality.
Ranked Veritext Product Quality the Highest
Ranked Veritext Product Quality the Lowest
Veritext Product Quality Score by Gender
Female customers rated Veritext's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Veritext.
Male
2.5/5
Female
3.2/5
Veritext Product Quality Score by Ethnicity
Veritext's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Veritext.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 3.1 | Other | 3.1 |
Veritext Product Quality Score by Usage
Veritext's Product Quality score was rated 1.6 stars by customers who have used Veritext's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Veritext Product Quality Score by Industry
Veritext's Product Quality score was rated 3.2 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Veritext Pricing
Veritext ROI & Value For Money
2.6/5
Veritext has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Veritext's overall ROI score rated by its users and customers.
Veritext Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry.
Quick Insights into Veritext ROI
Veritext's ROI score was rated highest by customers from the Legal industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Veritext's ROI score.
Ranked Veritext ROI the Highest
Ranked Veritext ROI the Lowest
Veritext ROI Score by Gender
Female customers rated Veritext's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Veritext.
Male
2.6/5
Female
3.2/5
Veritext ROI Score by Ethnicity
Veritext's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Veritext.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 3.1 | Other | 3.1 |
Veritext ROI Score by Usage
Veritext's ROI score was rated 1.6 stars by customers who have used Veritext's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Veritext ROI Score by Industry
Veritext's ROI score was rated 3.3 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Veritext Customer Satisfaction (CSAT)
Veritext Customer Satisfaction (CSAT) Score
63 / 100
Veritext has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Veritext Customer Satisfaction
Veritext's Customer Satisfaction score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Veritext's Customer Satisfaction.
Ranked Veritext Customer Satisfaction the Highest
Veritext Customer Satisfaction Score by Gender
Veritext's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Veritext.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Veritext Customer Satisfaction Score by Ethnicity
CSAT according to Other
Veritext's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Veritext.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Veritext Customer Satisfaction Score by Industry
Veritext's Customer Satisfaction score was rated 50 points by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Veritext Customer Satisfaction Score by Industry",
"text": "Veritext's Customer Satisfaction score was rated 50 points by Legal industry customers.",
"bars": [
{
"label": "Legal",
"groupId": 529,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Veritext's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Veritext Customer Service
3/5
Veritext has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Veritext's overall Customer Service score rated by its users and customers.
About Veritext's Customer Service
Address
25B Vreeland Road, Suite 301, Florham Park, NJ
Website
http://www.veritext.com
Phone Number
9734101331
Quick Insights into Veritext Customer Service
Veritext's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Veritext's Customer Service score.
Ranked Veritext Customer Service the Highest
Ranked Veritext Customer Service the Lowest
Veritext Customer Service Score by Gender
Female customers rated Veritext's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Veritext.
Male
2.8/5
Female
3.2/5
Veritext Customer Service Score by Ethnicity
Veritext's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Veritext.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 3.5 | Other | 3.5 |
Veritext Customer Service Score by Usage
Veritext's Customer Service score was rated 2 stars by customers who have used Veritext's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Veritext Customer Service Score by Industry
Veritext's Customer Service score was rated 3.2 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Veritext as an Employer
2.7/5
Veritext has a 2.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Veritext scored a -23 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Veritext would recommend the brand to a friend. ENPS measures how likely Veritext employees would recommend working at Veritext to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
