25
NPS
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Veritiv Corporation
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About Veritiv Corporation's Brand
Veritiv Corporation, headquartered in Atlanta, is a leading full-service provider of packaging, JanSan and hygiene products, services and solutions. Additionally, Veritiv provides print and publishing products, and logistics and supply chain management solutions. Serving customers in a wide range of industries both in North America and globally, Veritiv has distribution centers throughout the U.S. and Mexico, and team members around the world helping shape the success of its customers. For more information about Veritiv and its business segments visit www.veritiv.com.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Veritiv Corporation NPS
Veritiv Corporation's Net Promoter Score (NPS) is a 25 with 59% Promoters, 7% Passives, and 34% Detractors. Net Promoter Score tracks whether Veritiv Corporation's customers would recommend using the product based on a scale of -100 to 100.
Veritiv Corporation Overall NPS
| 59% | Promoters |
|---|---|
| 7% | Passives |
| 34% | Detractors |
Veritiv Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 50 | Jan 2023 | 50 |
Jun 2023 41 | Jun 2023 | 41 |
Jul 2023 33 | Jul 2023 | 33 |
Sep 2023 37 | Sep 2023 | 37 |
Oct 2023 30 | Oct 2023 | 30 |
Nov 2023 23 | Nov 2023 | 23 |
Dec 2023 27 | Dec 2023 | 27 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 29 | Apr 2024 | 29 |
Aug 2024 24 | Aug 2024 | 24 |
Feb 2025 28 | Feb 2025 | 28 |
Mar 2025 23 | Mar 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veritiv Corporation NPS by Gender
Female customers rated Veritiv Corporation's NPS 72 points higher than Male customers.
Male
28
Veritiv Corporation's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
100
Veritiv Corporation's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Veritiv Corporation NPS by Ethnicity
Veritiv Corporation's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Veritiv Corporation NPS by Usage
Veritiv Corporation's NPS was rated 100 points by customers who have used Veritiv Corporation's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Veritiv Corporation Customer Reviews
Out of the 4 Veritiv Corporation customer reviews 4 were positive and 0 were constructive. Veritiv Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Veritiv Corporation Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Veritiv Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Veritiv Corporation Customer Loyalty Score by Gender
Female customers rated Veritiv Corporation's Customer Loyalty score 13% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Veritiv Corporation.
Male
87%
Yes
Female
100%
Yes
Veritiv Corporation Customer Loyalty Score by Ethnicity
Veritiv Corporation's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Veritiv Corporation.
82
out of 100
Caucasian
Veritiv Corporation Customer Loyalty Score by Usage
Veritiv Corporation's Customer Loyalty score was rated 100% by customers who have used Veritiv Corporation's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Veritiv Corporation Product Quality
3.8/5
Veritiv Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Veritiv Corporation Product Information
Veritiv Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.veritiv.com
- Company Size
- 1,001-5,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into Veritiv Corporation Product Quality
Veritiv Corporation's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Veritiv Corporation Product Quality the Highest
Ranked Veritiv Corporation Product Quality the Lowest
Veritiv Corporation Product Quality Score by Gender
Female customers rated Veritiv Corporation's Product Quality score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Veritiv Corporation.
Male
4/5
Female
5/5
Veritiv Corporation Product Quality Score by Ethnicity
Veritiv Corporation's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Veritiv Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Veritiv Corporation Product Quality Score by Usage
Veritiv Corporation's Product Quality score was rated 4.6 stars by customers who have used Veritiv Corporation's products/services for 2 to 5 Years.
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Veritiv Corporation Pricing
Veritiv Corporation ROI & Value For Money
3.5/5
Veritiv Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Veritiv Corporation ROI
Veritiv Corporation's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Veritiv Corporation ROI the Highest
Ranked Veritiv Corporation ROI the Lowest
Veritiv Corporation ROI Score by Gender
Female customers rated Veritiv Corporation's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Veritiv Corporation.
Male
4/5
Female
4.7/5
Veritiv Corporation ROI Score by Ethnicity
Veritiv Corporation's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Veritiv Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Veritiv Corporation ROI Score by Usage
Veritiv Corporation's ROI score was rated 4.6 stars by customers who have used Veritiv Corporation's products/services for 2 to 5 Years.
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Veritiv Corporation Customer Satisfaction (CSAT)
Veritiv Corporation Customer Satisfaction (CSAT) Score
70 / 100
Veritiv Corporation has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Veritiv Corporation Customer Satisfaction
Veritiv Corporation's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Veritiv Corporation Customer Satisfaction the Highest
Ranked Veritiv Corporation Customer Satisfaction the Lowest
Veritiv Corporation Customer Satisfaction Score by Gender
Female customers rated Veritiv Corporation's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Veritiv Corporation.
83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Veritiv Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Veritiv Corporation's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Veritiv Corporation.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Veritiv Corporation Customer Service
3.6/5
Veritiv Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Veritiv Corporation's Customer Service
Address
1000 Abernathy Road, Building 400, Suite 1700, Atlanta, GA 30328
Website
http://www.veritiv.com
Veritiv Corporation's Social Links
Quick Insights into Veritiv Corporation Customer Service
Veritiv Corporation's Customer Service score was rated highest by customers who have used Veritiv Corporation's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Veritiv Corporation Customer Service the Highest
Ranked Veritiv Corporation Customer Service the Lowest
Veritiv Corporation Customer Service Score by Gender
Female customers rated Veritiv Corporation's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Veritiv Corporation.
Male
4.3/5
Female
5/5
Veritiv Corporation Customer Service Score by Ethnicity
Veritiv Corporation's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Veritiv Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Veritiv Corporation Customer Service Score by Usage
Veritiv Corporation's Customer Service score was rated 5 stars by customers who have used Veritiv Corporation's products/services for 2 to 5 Years.
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Veritiv Corporation as an Employer
3.3/5
Veritiv Corporation has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Veritiv Corporation scored a 25 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Veritiv Corporation would recommend the brand to a friend. ENPS measures how likely Veritiv Corporation employees would recommend working at Veritiv Corporation to a friend.
Net Promoter Score
25
NPS Score
| 59% | Promoters |
|---|---|
| 7% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 49% | Promoters |
|---|---|
| 12% | Passive |
| 39% | Detractors |
