-100
NPS
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Brand Page
Verizon Connect
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About Verizon Connect's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Verizon Connect NPS
Verizon Connect's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Verizon Connect's customers would recommend using the product based on a scale of -100 to 100.
Verizon Connect Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Verizon Connect NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verizon Connect Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Verizon Connect users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Verizon Connect Product Quality
1.5/5
Verizon Connect has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Verizon Connect's overall Product Quality score rated by its users and customers.
Verizon Connect Product Information
Verizon Connect’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Verizon Connect Pricing
Verizon Connect ROI & Value For Money
1.5/5
Verizon Connect has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Verizon Connect's overall ROI score rated by its users and customers.
Verizon Connect Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verizon Connect Customer Service
1.5/5
Verizon Connect has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Verizon Connect's overall Customer Service score rated by its users and customers.
About Verizon Connect's Customer Service
Website
http://www.verizonconnect.com
Verizon Connect as an Employer
Consumer vs. Employees
Verizon Connect scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Verizon Connect would recommend the brand to a friend. ENPS measures how likely Verizon Connect employees would recommend working at Verizon Connect to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
