34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Verizon Vehicle
Marketing or Exec? Claim Your Free Account
About Verizon Vehicle's Brand
Verizon Vehicle is an innovative service.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
3.9/5
Pricing
3.4/5
Customer Service
Verizon Vehicle NPS
Verizon Vehicle's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Verizon Vehicle's customers would recommend using the product based on a scale of -100 to 100.
Verizon Vehicle Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Verizon Vehicle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Jul 2021 50 | Jul 2021 | 50 |
Feb 2022 60 | Feb 2022 | 60 |
Apr 2023 33 | Apr 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verizon Vehicle Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Verizon Vehicle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Verizon Vehicle Product Quality
3.2/5
Verizon Vehicle has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Verizon Vehicle's overall Product Quality score rated by its users and customers.
Verizon Vehicle Product Information
Verizon Vehicle’s product quality score is a 3.2 out of 5 as rated by its users and customers.
Industry
Tech
Productivity
Verizon Vehicle Pricing
Verizon Vehicle ROI & Value For Money
3.9/5
Verizon Vehicle has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Verizon Vehicle's overall ROI score rated by its users and customers.
Verizon Vehicle Customer Satisfaction (CSAT)
Verizon Vehicle Customer Satisfaction (CSAT) Score
50 / 100
Verizon Vehicle has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verizon Vehicle Customer Service
3.4/5
Verizon Vehicle has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Verizon Vehicle's overall Customer Service score rated by its users and customers.
About Verizon Vehicle's Customer Service
Address
Atlanta, GA
Website
http://www.verizonvehicle.com
Verizon Vehicle as an Employer
3.1/5
Verizon Vehicle has a 3.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Verizon Vehicle scored a 34 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Verizon Vehicle would recommend the brand to a friend. ENPS measures how likely Verizon Vehicle employees would recommend working at Verizon Vehicle to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
