-63
NPS
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Verkada
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About Verkada's Brand
A San Mateo California based enterprise physical security company
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Verkada NPS
Verkada's Net Promoter Score (NPS) is a -63 with 12% Promoters, 13% Passives, and 75% Detractors. Net Promoter Score tracks whether Verkada's customers would recommend using the product based on a scale of -100 to 100.
Verkada Overall NPS
| 12% | Promoters |
|---|---|
| 13% | Passives |
| 75% | Detractors |
Verkada NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -50 | Mar 2023 | -50 |
Apr 2023 -66 | Apr 2023 | -66 |
May 2023 -75 | May 2023 | -75 |
Mar 2024 -80 | Mar 2024 | -80 |
Jul 2024 -51 | Jul 2024 | -51 |
Jun 2025 -63 | Jun 2025 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verkada Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Verkada users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Verkada Product Quality
3.4/5
Verkada has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Verkada's overall Product Quality score rated by its users and customers.
Verkada Product Information
Verkada’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.verkada.com
- Company Size
- 1,001-5,000 Employees
Verkada Pricing
Verkada ROI & Value For Money
3.5/5
Verkada has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Verkada's overall ROI score rated by its users and customers.
Verkada Customer Satisfaction (CSAT)
Verkada Customer Satisfaction (CSAT) Score
50 / 100
Verkada has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verkada Customer Service
3.4/5
Verkada has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Verkada's overall Customer Service score rated by its users and customers.
About Verkada's Customer Service
Address
San Mateo, CA 94401
Website
https://www.verkada.com
Verkada as an Employer
Consumer vs. Employees
Verkada scored a -63 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Verkada would recommend the brand to a friend. ENPS measures how likely Verkada employees would recommend working at Verkada to a friend.
Net Promoter Score
-63
NPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 35% | Promoters |
|---|---|
| 18% | Passive |
| 47% | Detractors |
