61
NPS
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Brand Page
VersaPay
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About VersaPay's Brand
VersaPay is a payment processing and systems company providing merchant payment services.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
VersaPay NPS
VersaPay's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether VersaPay's customers would recommend using the product based on a scale of -100 to 100.
VersaPay Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
VersaPay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VersaPay NPS by Usage
VersaPay's NPS was rated 62 points by customers who have used VersaPay's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 62 | 1 to 2 Years | 62 |
VersaPay Product Quality
4.1/5
VersaPay has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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VersaPay Product Information
VersaPay serves markets in the United States and Canada. VersaPay supports Web devices and offers products for medium and large sized businesses.
VersaPay’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.versapay.com
Industry
Tech
Enterprise
SaaS
Languages Supported
English
French
Product Type
Accounts Receivable Software
VersaPay Pricing
VersaPay ROI & Value For Money
4.1/5
VersaPay has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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VersaPay Pricing Plans
VersaPay has a pricing structure that accommodates medium and large businesses.
Who Uses VersaPay?
Medium Businesses
Large Enterprises
VersaPay Customer Service
5/5
VersaPay has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About VersaPay's Customer Service
Address
Canada
Website
http://www.versapay.com
Consumer vs. Employees
VersaPay scored a 61 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of VersaPay would recommend the brand to a friend. ENPS measures how likely VersaPay employees would recommend working at VersaPay to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
