18
NPS
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Brand Page
VersionOne
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About VersionOne's Brand
VersionOne is a management tool supporting agile software development methodologies.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
VersionOne NPS
VersionOne's Net Promoter Score (NPS) is a 18 with 45% Promoters, 28% Passives, and 27% Detractors. Net Promoter Score tracks whether VersionOne's customers would recommend using the product based on a scale of -100 to 100.
VersionOne Overall NPS
| 45% | Promoters |
|---|---|
| 28% | Passives |
| 27% | Detractors |
VersionOne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 16 | Aug 2020 | 16 |
Oct 2020 10 | Oct 2020 | 10 |
May 2021 13 | May 2021 | 13 |
Jan 2022 18 | Jan 2022 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VersionOne Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of VersionOne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VersionOne Product Quality
3.9/5
VersionOne has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock VersionOne's overall Product Quality score rated by its users and customers.
VersionOne Product Information
VersionOne serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, and Latin America. VersionOne supports Web devices and offers products for medium and large sized businesses.
VersionOne’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://versionone.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Business Process Management (BPM) Software
Project Management Software
Project Collaboration Software
Visual Project Management Software
Web Collaboration Software
Product Roadmap Software
Agile Project Management Software
Application Lifecycle Management Software
VersionOne Pricing
VersionOne ROI & Value For Money
3.8/5
VersionOne has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock VersionOne's overall ROI score rated by its users and customers.
VersionOne Pricing Plans
VersionOne has a pricing structure that accommodates medium and large businesses. Starting from $29/month, VersionOne uses a subscription model and offers the following: CATALYST: 20 USER PACK $175 / MONTH, ENTERPRISE: $29 /USER / MONTH, and ULTIMATE: $39 /USER / MONTH.
Who Uses VersionOne?
Medium Businesses
Large Enterprises
VersionOne Customer Satisfaction (CSAT)
VersionOne Customer Satisfaction (CSAT) Score
100 / 100
VersionOne has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VersionOne Customer Service
3.5/5
VersionOne has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VersionOne's overall Customer Service score rated by its users and customers.
About VersionOne's Customer Service
Address
6220 Shiloh Road, Suite 400, Alpharetta, GA 30005
Website
http://versionone.com
VersionOne as an Employer
3.8/5
VersionOne has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
VersionOne scored a 18 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of VersionOne would recommend the brand to a friend. ENPS measures how likely VersionOne employees would recommend working at VersionOne to a friend.
Net Promoter Score
18
NPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
