-25
NPS
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Brand Page
Verso
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About Verso's Brand
Verso manufactures and supplies coated papers.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
5/5
Pricing
5/5
Customer Service
Verso NPS
Verso's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Verso's customers would recommend using the product based on a scale of -100 to 100.
Verso Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Verso NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2026 -25 | Jan 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verso Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Verso users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Verso Product Quality
3.2/5
Verso has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Verso's overall Product Quality score rated by its users and customers.
Verso Product Information
Verso’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.versoco.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Verso Pricing
Verso ROI & Value For Money
5/5
Verso has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Verso's overall ROI score rated by its users and customers.
Verso Customer Satisfaction (CSAT)
Verso Customer Satisfaction (CSAT) Score
67 / 100
Verso has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verso Customer Service
5/5
Verso has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Verso's overall Customer Service score rated by its users and customers.
About Verso's Customer Service
Address
6775 Lenox Center Court, Suite 400, Memphis, TN 38115
Website
https://www.versoco.com
Phone Number
901-369-4100
Consumer vs. Employees
Verso scored a -25 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Verso would recommend the brand to a friend. ENPS measures how likely Verso employees would recommend working at Verso to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
