29
NPS
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Vertex Inc.
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About Vertex Inc. Brand
Vertex provides a comprehensive suite of software and consulting services for both income and transaction taxes.
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Vertex Inc. CMO
Vertex Inc. NPS
Vertex Inc.'s Net Promoter Score (NPS) is a 29 with 55% Promoters, 19% Passives, and 26% Detractors. Net Promoter Score tracks whether Vertex Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Vertex Inc. Overall NPS
| 55% | Promoters |
|---|---|
| 19% | Passives |
| 26% | Detractors |
Vertex Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 29 | Jan 2024 | 29 |
Apr 2024 30 | Apr 2024 | 30 |
Jun 2024 31 | Jun 2024 | 31 |
Jul 2024 33 | Jul 2024 | 33 |
Oct 2024 30 | Oct 2024 | 30 |
Dec 2024 30 | Dec 2024 | 30 |
Jan 2025 32 | Jan 2025 | 32 |
Feb 2025 28 | Feb 2025 | 28 |
Mar 2025 27 | Mar 2025 | 27 |
Apr 2025 25 | Apr 2025 | 25 |
Jul 2025 28 | Jul 2025 | 28 |
Sep 2025 30 | Sep 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vertex Inc. NPS by Gender
Female customers rated Vertex Inc.'s NPS 66 points higher than Male customers.
Male
-17
Vertex Inc.'s NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
49
Vertex Inc.'s NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Vertex Inc. NPS by Ethnicity
Vertex Inc.'s NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 100 | African American/Black | 100 |
Vertex Inc. NPS by Age
Vertex Inc.'s NPS was rated 0 points by customers ages 18-25 and customers ages 41-45 on Comparably.
Vertex Inc. NPS by Usage
Vertex Inc.'s NPS was rated the highest by customers who have used Vertex Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Over 10 Years 75 | Over 10 Years | 75 |
Vertex Inc. Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Vertex Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vertex Inc. Customer Loyalty Score by Gender
Vertex Inc.'s Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Vertex Inc. Customer Loyalty Score by Ethnicity
Vertex Inc.'s Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vertex Inc..
100
out of 100
Caucasian
100
out of 100
African American/Black
Vertex Inc. Customer Loyalty Score by Age
Vertex Inc.'s Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
41-45 100% | 41-45 | 100% |
Vertex Inc. Customer Loyalty Score by Usage
Vertex Inc.'s Customer Loyalty score was rated 100% by customers who have used Vertex Inc.'s products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Vertex Inc. Customer Loyalty Score by Industry
Vertex Inc.'s Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
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Vertex Inc. Product Quality
3.7/5
Vertex Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Vertex Inc. Product Information
Vertex Inc. serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Vertex Inc. supports Web devices and offers products for small, medium, and large sized businesses.
Vertex Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Vertex Inc.'s product the highest. Reviewers from the Tech industry rated Vertex Inc. the lowest at 3.5.
- Website
- http://vertexinc.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Languages Supported
English
Product Type
Sales Tax Software
Tax Management Software
Quick Insights into Vertex Inc. Product Quality
Vertex Inc.'s Product Quality score was rated highest by customers who have used Vertex Inc.'s products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Vertex Inc. Product Quality the Highest
Ranked Vertex Inc. Product Quality the Lowest
Vertex Inc. Product Quality Score by Gender
Female customers rated Vertex Inc.'s Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vertex Inc..
Male
3.3/5
Female
4.1/5
Vertex Inc. Product Quality Score by Ethnicity
Vertex Inc.'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vertex Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4.3 | African American/Black | 4.3 |
Vertex Inc. Product Quality Score by Age
Vertex Inc.'s Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Vertex Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
41-45 4 | 41-45 | 4 |
Vertex Inc. Product Quality Score by Usage
Vertex Inc.'s Product Quality score was rated the highest by customers who have used Vertex Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Vertex Inc. Product Quality Score by Industry
Vertex Inc.'s Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Vertex Inc. Pricing
Vertex Inc. ROI & Value For Money
3.6/5
Vertex Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Vertex Inc. Pricing Plans
Vertex Inc. has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Vertex Inc..
Who Uses Vertex Inc.?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Vertex Inc. ROI
Vertex Inc.'s ROI score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Vertex Inc. ROI the Highest
Ranked Vertex Inc. ROI the Lowest
Vertex Inc. ROI Score by Gender
Female customers rated Vertex Inc.'s ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vertex Inc..
Male
2.9/5
Female
3.6/5
Vertex Inc. ROI Score by Ethnicity
Vertex Inc.'s ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vertex Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 5 | African American/Black | 5 |
Vertex Inc. ROI Score by Age
Vertex Inc.'s ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Vertex Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
41-45 3.6 | 41-45 | 3.6 |
Vertex Inc. ROI Score by Usage
Vertex Inc.'s ROI score was rated the highest by customers who have used Vertex Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Vertex Inc. ROI Score by Industry
Vertex Inc.'s ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Vertex Inc. Customer Satisfaction (CSAT)
Vertex Inc. Customer Satisfaction (CSAT) Score
66 / 100
Vertex Inc. has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
25%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vertex Inc. Customer Satisfaction
Vertex Inc.'s Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Vertex Inc. Customer Satisfaction the Highest
Ranked Vertex Inc. Customer Satisfaction the Lowest
Vertex Inc. Customer Satisfaction Score by Gender
Female customers rated Vertex Inc.'s Customer Satisfaction score 14 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vertex Inc..
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Vertex Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vertex Inc. Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to African American/Black
Vertex Inc. Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Vertex Inc. Customer Satisfaction Score by Age
Vertex Inc.'s Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Vertex Inc..
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Vertex Inc. Customer Satisfaction Score by Usage
Vertex Inc.'s Customer Satisfaction score was rated the highest by customers who have used Vertex Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Vertex Inc. Customer Satisfaction Score by Industry
Vertex Inc.'s Customer Satisfaction score was rated 100 points by Accounting industry customers.
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"title": "Vertex Inc. Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Vertex Inc.'s Customer Satisfaction score is rated by Accounting customers on Comparably.",
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}Vertex Inc. Customer Service
3.7/5
Vertex Inc. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Vertex Inc.'s Customer Service
Address
1041 Old Cassatt Road, Berwyn, PA 19312
Website
http://vertexinc.com
Quick Insights into Vertex Inc. Customer Service
Vertex Inc.'s Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked Vertex Inc. Customer Service the Highest
Ranked Vertex Inc. Customer Service the Lowest
Vertex Inc. Customer Service Score by Gender
Female customers rated Vertex Inc.'s Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vertex Inc..
Male
3.3/5
Female
3.8/5
Vertex Inc. Customer Service Score by Ethnicity
Vertex Inc.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vertex Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 5 | African American/Black | 5 |
Vertex Inc. Customer Service Score by Age
Vertex Inc.'s Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Vertex Inc..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
41-45 3.6 | 41-45 | 3.6 |
Vertex Inc. Customer Service Score by Usage
Vertex Inc.'s Customer Service score was rated the highest by customers who have used Vertex Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Vertex Inc. Customer Service Score by Industry
Vertex Inc.'s Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Vertex Inc. as an Employer
3.8/5
Vertex Inc. has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Vertex Inc. scored a 29 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Vertex Inc. would recommend the brand to a friend. ENPS measures how likely Vertex Inc. employees would recommend working at Vertex Inc. to a friend.
Net Promoter Score
29
NPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 51% | Promoters |
|---|---|
| 15% | Passive |
| 34% | Detractors |
