0
NPS
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VerticalScope
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About VerticalScope's Brand
VerticalScope is a leading Internet media company providing detailed coverage and analysis of the Technology, Automotive, and Sports vertica
Brand at a Glance
3.2/5
Product Quality
5/5
Pricing
5/5
Customer Service
VerticalScope NPS
VerticalScope's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether VerticalScope's customers would recommend using the product based on a scale of -100 to 100.
VerticalScope Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
VerticalScope NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VerticalScope Product Quality
3.2/5
VerticalScope has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock VerticalScope's overall Product Quality score rated by its users and customers.
VerticalScope Product Information
VerticalScope’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.verticalscope.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
VerticalScope Pricing
VerticalScope ROI & Value For Money
5/5
VerticalScope has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock VerticalScope's overall ROI score rated by its users and customers.
VerticalScope Customer Satisfaction (CSAT)
VerticalScope Customer Satisfaction (CSAT) Score
50 / 100
VerticalScope has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VerticalScope Customer Service
5/5
VerticalScope has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About VerticalScope's Customer Service
Address
111 Peter Street, Suite 700, M5V 2H1 Canada
Website
http://www.verticalscope.com
Phone Number
416-341-8950
VerticalScope as an Employer
3.1/5
VerticalScope has a 3.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
VerticalScope scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of VerticalScope would recommend the brand to a friend. ENPS measures how likely VerticalScope employees would recommend working at VerticalScope to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
