24
NPS
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Veson Nautical
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About Veson Nautical's Brand
Veson Nautical delivers software and solutions that help our clients chart the future of shipping.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Veson Nautical NPS
Veson Nautical's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether Veson Nautical's customers would recommend using the product based on a scale of -100 to 100.
Veson Nautical Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
Veson Nautical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -20 | Sep 2022 | -20 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -1 | Dec 2022 | -1 |
Feb 2023 -13 | Feb 2023 | -13 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -10 | Jan 2024 | -10 |
Apr 2024 0 | Apr 2024 | 0 |
Jul 2024 9 | Jul 2024 | 9 |
Sep 2024 22 | Sep 2024 | 22 |
May 2025 20 | May 2025 | 20 |
Nov 2025 19 | Nov 2025 | 19 |
Apr 2026 22 | Apr 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veson Nautical NPS by Gender
Veson Nautical's NPS was rated 14 by Male customers on Comparably.
Male
14
Veson Nautical's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
N/A
Veson Nautical's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Veson Nautical NPS by Ethnicity
Veson Nautical's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Veson Nautical Customer Reviews
Out of the 2 Veson Nautical customer reviews 2 were positive and 0 were constructive. Veson Nautical customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Veson Nautical Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Veson Nautical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Veson Nautical Customer Loyalty Score by Gender
Veson Nautical's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
Veson Nautical Customer Loyalty Score by Ethnicity
Veson Nautical's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Veson Nautical.
64
out of 100
Caucasian
Veson Nautical Product Quality
3.6/5
Veson Nautical has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Veson Nautical Product Information
Veson Nautical’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://veson.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Quick Insights into Veson Nautical Product Quality
Veson Nautical's Product Quality score was rated highest by Caucasian customers.
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Ranked Veson Nautical Product Quality the Highest
Veson Nautical Product Quality Score by Gender
Veson Nautical's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Veson Nautical Product Quality Score by Ethnicity
Veson Nautical's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Veson Nautical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Veson Nautical Pricing
Veson Nautical ROI & Value For Money
3.9/5
Veson Nautical has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Veson Nautical ROI
Veson Nautical's ROI score was rated highest by Caucasian customers.
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Ranked Veson Nautical ROI the Highest
Veson Nautical ROI Score by Gender
Veson Nautical's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Veson Nautical ROI Score by Ethnicity
Veson Nautical's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Veson Nautical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Veson Nautical Customer Satisfaction (CSAT)
Veson Nautical Customer Satisfaction (CSAT) Score
69 / 100
Veson Nautical has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Veson Nautical Customer Satisfaction
Veson Nautical's Customer Satisfaction score was rated highest by Male customers.
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Ranked Veson Nautical Customer Satisfaction the Highest
Veson Nautical Customer Satisfaction Score by Gender
Veson Nautical's Customer Satisfaction score was rated 43 by Male customers on Comparably.
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43 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
Veson Nautical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Veson Nautical's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Veson Nautical.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
Veson Nautical Customer Service
3.7/5
Veson Nautical has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Veson Nautical's Customer Service
Address
500 Boylston St. Suite 400, Boston, MA 02116
Website
http://veson.com/
Phone Number
6177232727
Veson Nautical's Social Links
Quick Insights into Veson Nautical Customer Service
Veson Nautical's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Veson Nautical's Customer Service score.
Ranked Veson Nautical Customer Service the Highest
Veson Nautical Customer Service Score by Gender
Veson Nautical's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Veson Nautical.
Male
3.9/5
Female
N/A
Veson Nautical Customer Service Score by Ethnicity
Veson Nautical's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Veson Nautical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Veson Nautical as an Employer
3.2/5
Veson Nautical has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Veson Nautical scored a 24 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Veson Nautical would recommend the brand to a friend. ENPS measures how likely Veson Nautical employees would recommend working at Veson Nautical to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
