16
NPS
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Vestas Wind Systems
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About Vestas Wind Systems' Brand
Brand at a Glance
66%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Vestas Wind Systems NPS
Vestas Wind Systems's Net Promoter Score (NPS) is a 16 with 50% Promoters, 16% Passives, and 34% Detractors. Net Promoter Score tracks whether Vestas Wind Systems's customers would recommend using the product based on a scale of -100 to 100.
Vestas Wind Systems Overall NPS
| 50% | Promoters |
|---|---|
| 16% | Passives |
| 34% | Detractors |
Vestas Wind Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -11 | Jan 2023 | -11 |
Feb 2023 -16 | Feb 2023 | -16 |
May 2023 -4 | May 2023 | -4 |
Jul 2023 -1 | Jul 2023 | -1 |
Sep 2023 4 | Sep 2023 | 4 |
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 11 | Dec 2023 | 11 |
Jan 2024 15 | Jan 2024 | 15 |
Mar 2024 14 | Mar 2024 | 14 |
May 2024 17 | May 2024 | 17 |
Oct 2024 19 | Oct 2024 | 19 |
Nov 2024 16 | Nov 2024 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vestas Wind Systems Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Vestas Wind Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vestas Wind Systems Product Quality
3.4/5
Vestas Wind Systems has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Vestas Wind Systems Product Information
Vestas Wind Systems’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.vestas.com/
Industry
Tech
Vestas Wind Systems Pricing
Vestas Wind Systems ROI & Value For Money
3.5/5
Vestas Wind Systems has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Vestas Wind Systems Customer Satisfaction (CSAT)
Vestas Wind Systems Customer Satisfaction (CSAT) Score
63 / 100
Vestas Wind Systems has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
7%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vestas Wind Systems Customer Service
3.7/5
Vestas Wind Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Vestas Wind Systems's Customer Service
Address
Boulder, CO
Website
https://www.vestas.com/
Vestas Wind Systems as an Employer
3.4/5
Vestas Wind Systems has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Vestas Wind Systems scored a 16 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Vestas Wind Systems would recommend the brand to a friend. ENPS measures how likely Vestas Wind Systems employees would recommend working at Vestas Wind Systems to a friend.
Net Promoter Score
16
NPS Score
| 50% | Promoters |
|---|---|
| 16% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 45% | Promoters |
|---|---|
| 27% | Passive |
| 28% | Detractors |
