50
NPS
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Vesuvius
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About Vesuvius' Brand
Vesuvius is a provider of engineering services and solutions for steel and foundry industries.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Vesuvius NPS
Vesuvius's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Vesuvius's customers would recommend using the product based on a scale of -100 to 100.
Vesuvius Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Vesuvius NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
Apr 2024 50 | Apr 2024 | 50 |
May 2024 60 | May 2024 | 60 |
Oct 2024 33 | Oct 2024 | 33 |
Dec 2024 43 | Dec 2024 | 43 |
Sep 2025 50 | Sep 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vesuvius Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Vesuvius users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vesuvius Product Quality
4.1/5
Vesuvius has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Vesuvius' overall Product Quality score rated by its users and customers.
Vesuvius Product Information
Vesuvius’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.vesuvius.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Mining and Metals
Vesuvius Pricing
Vesuvius ROI & Value For Money
3.5/5
Vesuvius has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Vesuvius Customer Satisfaction (CSAT)
Vesuvius Customer Satisfaction (CSAT) Score
100 / 100
Vesuvius has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vesuvius Customer Service
3.5/5
Vesuvius has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Vesuvius's Customer Service
Address
London, AR
Website
http://www.vesuvius.com/
Vesuvius as an Employer
3.8/5
Vesuvius has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Vesuvius scored a 50 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Vesuvius would recommend the brand to a friend. ENPS measures how likely Vesuvius employees would recommend working at Vesuvius to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 61% | Promoters |
|---|---|
| 11% | Passive |
| 28% | Detractors |
