-100
NPS
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Vet24seven dba Ask.Vet
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About Vet24seven dba Ask.Vet's Brand
Our licensed veterinarians are here to answer all of your pet questions – dogs, cats, rabbits, horses, and all other pets.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Vet24seven dba Ask.Vet NPS
Vet24seven dba Ask.Vet's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Vet24seven dba Ask.Vet's customers would recommend using the product based on a scale of -100 to 100.
Vet24seven dba Ask.Vet Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Vet24seven dba Ask.Vet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vet24seven dba Ask.Vet Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Vet24seven dba Ask.Vet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vet24seven dba Ask.Vet Product Quality
1.5/5
Vet24seven dba Ask.Vet has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vet24seven dba Ask.Vet's overall Product Quality score rated by its users and customers.
Vet24seven dba Ask.Vet Product Information
Vet24seven dba Ask.Vet’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.ask.vet
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Healthcare
Vet24seven dba Ask.Vet Pricing
Vet24seven dba Ask.Vet ROI & Value For Money
1.5/5
Vet24seven dba Ask.Vet has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Vet24seven dba Ask.Vet Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vet24seven dba Ask.Vet Customer Service
1.5/5
Vet24seven dba Ask.Vet has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vet24seven dba Ask.Vet's overall Customer Service score rated by its users and customers.
About Vet24seven dba Ask.Vet's Customer Service
Address
809 Cuesta Drive, Suite B, Mountain View, CA 94040
Website
http://www.ask.vet
Phone Number
650-600-1222
Consumer vs. Employees
Vet24seven dba Ask.Vet scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Vet24seven dba Ask.Vet would recommend the brand to a friend. ENPS measures how likely Vet24seven dba Ask.Vet employees would recommend working at Vet24seven dba Ask.Vet to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
