-100
NPS
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VHA
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About VHA's Brand
VHA, University HealthSystem Consortium, Novation and MedAssets SCM and Sg2 are now one company
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
VHA NPS
VHA's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether VHA's customers would recommend using the product based on a scale of -100 to 100.
VHA Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
VHA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VHA Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of VHA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VHA Product Quality
1.5/5
VHA has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VHA's overall Product Quality score rated by its users and customers.
VHA Product Information
VHA’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.vha.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
VHA Pricing
VHA ROI & Value For Money
1.5/5
VHA has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VHA's overall ROI score rated by its users and customers.
VHA Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VHA Customer Service
1.5/5
VHA has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VHA's overall Customer Service score rated by its users and customers.
About VHA's Customer Service
Address
290 E. John Carpenter Frwy., Irving, TX
Website
https://www.vha.com
Phone Number
9728300419
VHA as an Employer
2.5/5
VHA has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
VHA scored a -100 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of VHA would recommend the brand to a friend. ENPS measures how likely VHA employees would recommend working at VHA to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 30% | Promoters |
|---|---|
| 31% | Passive |
| 39% | Detractors |
