-100
NPS
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Brand Page
Viad Corp
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About Viad Corp's Brand
Viad is an S&P smallcap 600 company.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Viad Corp NPS
Viad Corp's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Viad Corp's customers would recommend using the product based on a scale of -100 to 100.
Viad Corp Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Viad Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viad Corp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Viad Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Viad Corp Product Quality
4/5
Viad Corp has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Viad Corp's overall Product Quality score rated by its users and customers.
Viad Corp Product Information
Viad Corp’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.viad.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Professional Services
Viad Corp Pricing
Viad Corp ROI & Value For Money
3/5
Viad Corp has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Viad Corp's overall ROI score rated by its users and customers.
Viad Corp Customer Service
3/5
Viad Corp has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Viad Corp's Customer Service
Address
1850 North Central Avenue Suite 1900, Phoenix, AZ
Website
http://www.viad.com
Phone Number
9725383001
Viad Corp as an Employer
2.5/5
Viad Corp has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Viad Corp scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Viad Corp would recommend the brand to a friend. ENPS measures how likely Viad Corp employees would recommend working at Viad Corp to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
