22
NPS
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Victaulic
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About Victaulic's Brand
Since 1919, Victaulic’s pipe joining and flow control solutions have optimized construction productivity and reduced risk.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Victaulic NPS
Victaulic's Net Promoter Score (NPS) is a 22 with 54% Promoters, 14% Passives, and 32% Detractors. Net Promoter Score tracks whether Victaulic's customers would recommend using the product based on a scale of -100 to 100.
Victaulic Overall NPS
| 54% | Promoters |
|---|---|
| 14% | Passives |
| 32% | Detractors |
Victaulic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 24 | Mar 2024 | 24 |
May 2024 27 | May 2024 | 27 |
Jun 2024 29 | Jun 2024 | 29 |
Nov 2024 26 | Nov 2024 | 26 |
Jan 2025 28 | Jan 2025 | 28 |
May 2025 25 | May 2025 | 25 |
Sep 2025 24 | Sep 2025 | 24 |
Oct 2025 23 | Oct 2025 | 23 |
Dec 2025 21 | Dec 2025 | 21 |
Jan 2026 21 | Jan 2026 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Victaulic NPS by Gender
Victaulic's NPS was rated 13 by Male customers on Comparably.
Male
13
Victaulic's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
N/A
Victaulic's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Victaulic NPS by Ethnicity
Victaulic's NPS was rated 37 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
Victaulic NPS by Age
Victaulic's NPS was rated -67 points by customers ages 36-40 on Comparably.
Victaulic NPS by Usage
Victaulic's NPS was rated the highest by customers who have used Victaulic's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Over 10 Years 37 | Over 10 Years | 37 |
Victaulic Customer Reviews
Out of the 6 Victaulic customer reviews 6 were positive and 0 were constructive. Victaulic customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Victaulic Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Victaulic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Victaulic Customer Loyalty Score by Gender
Victaulic's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Victaulic Customer Loyalty Score by Ethnicity
Victaulic's Customer Loyalty score was rated 92% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Victaulic.
92
out of 100
Caucasian
Victaulic Customer Loyalty Score by Age
Victaulic's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Victaulic.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
Victaulic Customer Loyalty Score by Usage
Victaulic's Customer Loyalty score was rated the highest by customers who have used Victaulic's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Victaulic Customer Loyalty Score by Industry
Victaulic's Customer Loyalty score was rated 89% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Victaulic Product Quality
3.8/5
Victaulic has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Victaulic Product Information
Victaulic’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Victaulic's product the highest.
- Website
- http://www.victaulic.com/
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Quick Insights into Victaulic Product Quality
Victaulic's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Victaulic's products/services for 1 to 2 Years.
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Ranked Victaulic Product Quality the Highest
Ranked Victaulic Product Quality the Lowest
Victaulic Product Quality Score by Gender
Victaulic's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Victaulic Product Quality Score by Ethnicity
Victaulic's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Victaulic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Victaulic Product Quality Score by Age
Victaulic's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Victaulic.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Victaulic Product Quality Score by Usage
Victaulic's Product Quality score was rated the highest by customers who have used Victaulic's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Victaulic Product Quality Score by Industry
Victaulic's Product Quality score was rated 4 stars by Construction industry customers.
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Victaulic Pricing
Victaulic ROI & Value For Money
3.8/5
Victaulic has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Victaulic's overall ROI score rated by its users and customers.
Victaulic Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Victaulic ROI
Victaulic's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Victaulic's products/services for 1 to 2 Years.
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Ranked Victaulic ROI the Highest
Ranked Victaulic ROI the Lowest
Victaulic ROI Score by Gender
Victaulic's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Victaulic.
Male
3.8/5
Female
N/A
Victaulic ROI Score by Ethnicity
Victaulic's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Victaulic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Victaulic ROI Score by Age
Victaulic's ROI score was rated 3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Victaulic.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
Victaulic ROI Score by Usage
Victaulic's ROI score was rated the highest by customers who have used Victaulic's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Victaulic ROI Score by Industry
Victaulic's ROI score was rated 4.2 stars by Construction industry customers.
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Victaulic Customer Satisfaction (CSAT)
Victaulic Customer Satisfaction (CSAT) Score
67 / 100
Victaulic has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
24%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
3%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Victaulic Customer Satisfaction
Victaulic's Customer Satisfaction score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Victaulic's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Victaulic's Customer Satisfaction.
Ranked Victaulic Customer Satisfaction the Highest
Ranked Victaulic Customer Satisfaction the Lowest
Victaulic Customer Satisfaction Score by Gender
Victaulic's Customer Satisfaction score was rated 69 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Victaulic.
69 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 15% |
Victaulic Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Victaulic's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Victaulic.
72 / 100
Very Satisfied
45%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
10%
Victaulic Customer Satisfaction Score by Usage
Victaulic's Customer Satisfaction score was rated the highest by customers who have used Victaulic's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Victaulic Customer Satisfaction Score by Industry
Victaulic's Customer Satisfaction score was rated 74 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Victaulic Customer Satisfaction Score by Industry",
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"label": "Construction",
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"score": 74,
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}Victaulic Customer Service
3.8/5
Victaulic has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Victaulic's overall Customer Service score rated by its users and customers.
About Victaulic's Customer Service
Address
4901 Kesslersville Road, Easton, PA 18040
Website
http://www.victaulic.com/
Phone Number
610-559-3300
Victaulic's Social Links
Quick Insights into Victaulic Customer Service
Victaulic's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Victaulic's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Victaulic's Customer Service score.
Ranked Victaulic Customer Service the Highest
Ranked Victaulic Customer Service the Lowest
Victaulic Customer Service Score by Gender
Victaulic's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Victaulic.
Male
3.9/5
Female
N/A
Victaulic Customer Service Score by Ethnicity
Victaulic's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Victaulic.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Victaulic Customer Service Score by Age
Victaulic's Customer Service score was rated 3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Victaulic.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
Victaulic Customer Service Score by Usage
Victaulic's Customer Service score was rated the highest by customers who have used Victaulic's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Victaulic Customer Service Score by Industry
Victaulic's Customer Service score was rated 4.3 stars by Construction industry customers.
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Victaulic as an Employer
4.5/5
Victaulic has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Victaulic scored a 22 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Victaulic would recommend the brand to a friend. ENPS measures how likely Victaulic employees would recommend working at Victaulic to a friend.
Net Promoter Score
22
NPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 58% | Promoters |
|---|---|
| 13% | Passive |
| 29% | Detractors |
