-17
NPS
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Victory Capital
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About Victory Capital's Brand
Victory Capital Management is a multi-boutique asset manager with nine investment franchises, each with an independent approach.
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Victory Capital NPS
Victory Capital's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Victory Capital's customers would recommend using the product based on a scale of -100 to 100.
Victory Capital Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Victory Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 25 | Jan 2023 | 25 |
Jun 2023 0 | Jun 2023 | 0 |
Apr 2025 -17 | Apr 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Victory Capital NPS by Gender
Victory Capital's NPS was rated -34 by Male customers on Comparably.
Male
-34
Victory Capital's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Victory Capital's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Victory Capital NPS by Ethnicity
Victory Capital's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Victory Capital NPS by Usage
Victory Capital's NPS was rated -34 points by customers who have used Victory Capital's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Victory Capital Customer Reviews
Out of the 2 Victory Capital customer reviews 1 was positive and 1 was constructive. Victory Capital customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Victory Capital Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Victory Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Victory Capital Customer Loyalty Score by Gender
Victory Capital's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Victory Capital.
Male
70%
Yes
Female
N/A
Yes
Victory Capital Customer Loyalty Score by Ethnicity
Victory Capital's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Victory Capital.
70
out of 100
Caucasian
Victory Capital Customer Loyalty Score by Usage
Victory Capital's Customer Loyalty score was rated 70% by customers who have used Victory Capital's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Victory Capital Product Quality
3.3/5
Victory Capital has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Victory Capital Product Information
Victory Capital’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.vcm.com/
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Victory Capital Product Quality
Victory Capital's Product Quality score was rated highest by customers who have used Victory Capital's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Victory Capital's Product Quality.
Ranked Victory Capital Product Quality the Highest
Victory Capital Product Quality Score by Gender
Victory Capital's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Victory Capital.
Male
3.8/5
Female
N/A
Victory Capital Product Quality Score by Ethnicity
Victory Capital's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Victory Capital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Victory Capital Product Quality Score by Usage
Victory Capital's Product Quality score was rated 3.8 stars by customers who have used Victory Capital's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Victory Capital Pricing
Victory Capital ROI & Value For Money
3.2/5
Victory Capital has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Victory Capital ROI
Victory Capital's ROI score was rated highest by customers who have used Victory Capital's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Victory Capital's ROI score.
Ranked Victory Capital ROI the Highest
Victory Capital ROI Score by Gender
Victory Capital's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Victory Capital.
Male
3/5
Female
N/A
Victory Capital ROI Score by Ethnicity
Victory Capital's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Victory Capital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Victory Capital ROI Score by Usage
Victory Capital's ROI score was rated 3 stars by customers who have used Victory Capital's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Victory Capital Customer Satisfaction (CSAT)
Victory Capital Customer Satisfaction (CSAT) Score
34 / 100
Victory Capital has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
32%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Victory Capital Customer Satisfaction
Victory Capital's Customer Satisfaction score was rated highest by customers who have used Victory Capital's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Victory Capital's Customer Satisfaction.
Ranked Victory Capital Customer Satisfaction the Highest
Victory Capital Customer Satisfaction Score by Gender
Victory Capital's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Victory Capital.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Victory Capital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Victory Capital's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Victory Capital.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Victory Capital Customer Satisfaction Score by Usage
Victory Capital's Customer Satisfaction score was rated 33 points by customers who have used Victory Capital's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Victory Capital Customer Service
3/5
Victory Capital has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Victory Capital's Customer Service
Address
Brooklyn, PA 44144
Website
http://www.vcm.com/
Phone Number
2168982555
Quick Insights into Victory Capital Customer Service
Victory Capital's Customer Service score was rated highest by customers who have used Victory Capital's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Victory Capital's Customer Service score.
Ranked Victory Capital Customer Service the Highest
Victory Capital Customer Service Score by Gender
Victory Capital's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Victory Capital.
Male
2.8/5
Female
N/A
Victory Capital Customer Service Score by Ethnicity
Victory Capital's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Victory Capital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Victory Capital Customer Service Score by Usage
Victory Capital's Customer Service score was rated 2.8 stars by customers who have used Victory Capital's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Victory Capital as an Employer
4.1/5
Victory Capital has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Victory Capital scored a -17 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Victory Capital would recommend the brand to a friend. ENPS measures how likely Victory Capital employees would recommend working at Victory Capital to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
