100
NPS
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Victory Home Remodeling
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About Victory Home Remodeling's Brand
We are one of the fastest-growing home renovation companies in the North East. Our company embellishes its core values. We are accountable, we take ownership, we respect our customers and employees, and have a passion for teamwork. At Victory Home Remodeling, our mission statement is to provide nothing less than the best customer service and consumer products on the market today. Our team has can-do, winning attitudes and is looking to grow and develop more representatives this season. If you’re looking for a fun, friendly, and exciting workplace, apply now and see why winners choose Victory! We offer medical, dental, and vision benefits along with 401K. We also offer paid time off, a competitive salary plus commission structure, and a great office environment.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Victory Home Remodeling NPS
Victory Home Remodeling's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Victory Home Remodeling's customers would recommend using the product based on a scale of -100 to 100.
Victory Home Remodeling Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Victory Home Remodeling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Victory Home Remodeling Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Victory Home Remodeling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Victory Home Remodeling Product Quality
5/5
Victory Home Remodeling has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Victory Home Remodeling's overall Product Quality score rated by its users and customers.
Victory Home Remodeling Product Information
Victory Home Remodeling’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.victoryhrg.com/
- Company Size
- 201-500 Employees
Industry
Construction
Victory Home Remodeling Pricing
Victory Home Remodeling ROI & Value For Money
5/5
Victory Home Remodeling has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Victory Home Remodeling's overall ROI score rated by its users and customers.
Victory Home Remodeling Customer Satisfaction (CSAT)
Victory Home Remodeling Customer Satisfaction (CSAT) Score
100 / 100
Victory Home Remodeling has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Victory Home Remodeling Customer Service
5/5
Victory Home Remodeling has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Victory Home Remodeling's overall Customer Service score rated by its users and customers.
About Victory Home Remodeling's Customer Service
Address
110 Fieldcrest Ave, Edison, NJ 08837
Website
https://www.victoryhrg.com/
Victory Home Remodeling's Social Links
Victory Home Remodeling as an Employer
4.8/5
Victory Home Remodeling has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Victory Home Remodeling scored a 100 for Net Promoter Score and a 85 for Employee Net Promoter Score. NPS gauges how likely a customer of Victory Home Remodeling would recommend the brand to a friend. ENPS measures how likely Victory Home Remodeling employees would recommend working at Victory Home Remodeling to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
85
eNPS Score
| 90% | Promoters |
|---|---|
| 5% | Passive |
| 5% | Detractors |
