0
NPS
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Victra
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About Victra's Brand
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon!
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Victra NPS
Victra's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Victra's customers would recommend using the product based on a scale of -100 to 100.
Victra Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Victra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Victra Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Victra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Victra Product Quality
2.7/5
Victra has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Victra's overall Product Quality score rated by its users and customers.
Victra Product Information
Victra’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://victra.com
- Company Size
- 5,001-10,000 Employees
Industry
Telecommunications
Victra Pricing
Victra ROI & Value For Money
2.7/5
Victra has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Victra Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Victra Customer Service
2.7/5
Victra has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Victra's Customer Service
Address
Colonnade Center Dr, Raleigh, NC 27615
Website
http://victra.com
Victra's Social Links
Victra as an Employer
4.7/5
Victra has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Victra scored a 0 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Victra would recommend the brand to a friend. ENPS measures how likely Victra employees would recommend working at Victra to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
