-27
NPS
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Vida Health
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About Vida Health's Brand
Healthcare designed for body and mind
Brand at a Glance
53%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.3/5
Customer Service
Vida Health NPS
Vida Health's Net Promoter Score (NPS) is a -27 with 33% Promoters, 7% Passives, and 60% Detractors. Net Promoter Score tracks whether Vida Health's customers would recommend using the product based on a scale of -100 to 100.
Vida Health Overall NPS
| 33% | Promoters |
|---|---|
| 7% | Passives |
| 60% | Detractors |
Vida Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -1 | Sep 2023 | -1 |
Feb 2024 6 | Feb 2024 | 6 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 -5 | Apr 2024 | -5 |
May 2024 -14 | May 2024 | -14 |
Aug 2024 -18 | Aug 2024 | -18 |
Jan 2025 -25 | Jan 2025 | -25 |
Feb 2025 -20 | Feb 2025 | -20 |
Mar 2025 -16 | Mar 2025 | -16 |
Apr 2025 -22 | Apr 2025 | -22 |
May 2025 -25 | May 2025 | -25 |
Nov 2025 -27 | Nov 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vida Health NPS by Gender
Vida Health's NPS was rated -55 by Female customers on Comparably.
Female
-55
Vida Health's NPS was rated -55 by Female customers on Comparably.
18%
Promoters
9%
Passives
73%
Detractors
Male
N/A
Vida Health's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Vida Health NPS by Ethnicity
Vida Health's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Vida Health NPS by Age
Vida Health's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Vida Health NPS by Usage
Vida Health's NPS was rated the highest by customers who have used Vida Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -55 | Less than 1 Year | -55 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Vida Health Customer Reviews
Out of the 2 Vida Health customer reviews 1 was positive and 1 was constructive. Vida Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Vida Health Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Vida Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vida Health Customer Loyalty Score by Gender
Vida Health's Customer Loyalty score was rated 43 by Female customers on Comparably.
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Female
43%
Yes
Male
N/A
Yes
Vida Health Customer Loyalty Score by Ethnicity
Vida Health's Customer Loyalty score was rated 44% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vida Health.
44
out of 100
Caucasian
Vida Health Customer Loyalty Score by Age
Vida Health's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Vida Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 55% | 41-45 | 55% |
56-60 70% | 56-60 | 70% |
Vida Health Customer Loyalty Score by Usage
Vida Health's Customer Loyalty score was rated the highest by customers who have used Vida Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Vida Health Customer Loyalty Score by Industry
Vida Health's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Vida Health Product Quality
2.7/5
Vida Health has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Vida Health Product Information
Vida Health’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Vida Health's product the highest.
- Website
- http://www.vida.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Vida Health Product Quality
Vida Health's Product Quality score was rated highest by customers who have used Vida Health's products/services for 1 to 2 Years, and rated lowest by customers ages 56-60.
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Ranked Vida Health Product Quality the Highest
Ranked Vida Health Product Quality the Lowest
Vida Health Product Quality Score by Gender
Vida Health's Product Quality score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vida Health.
Female
1.7/5
Male
N/A
Vida Health Product Quality Score by Ethnicity
Vida Health's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vida Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Vida Health Product Quality Score by Age
Vida Health's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Vida Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.5 | 41-45 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
Vida Health Product Quality Score by Usage
Vida Health's Product Quality score was rated the highest by customers who have used Vida Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Vida Health Product Quality Score by Industry
Vida Health's Product Quality score was rated 3.1 stars by Tech industry customers.
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Vida Health Pricing
Vida Health ROI & Value For Money
2.7/5
Vida Health has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Vida Health's overall ROI score rated by its users and customers.
Vida Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Vida Health ROI
Vida Health's ROI score was rated highest by customers who have used Vida Health's products/services for 1 to 2 Years, and rated lowest by customers ages 56-60.
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Ranked Vida Health ROI the Highest
Ranked Vida Health ROI the Lowest
Vida Health ROI Score by Gender
Vida Health's ROI score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vida Health.
Female
1.8/5
Male
N/A
Vida Health ROI Score by Ethnicity
Vida Health's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vida Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Vida Health ROI Score by Age
Vida Health's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Vida Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
56-60 1.5 | 56-60 | 1.5 |
Vida Health ROI Score by Usage
Vida Health's ROI score was rated the highest by customers who have used Vida Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Vida Health ROI Score by Industry
Vida Health's ROI score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Vida Health Customer Satisfaction (CSAT)
Vida Health Customer Satisfaction (CSAT) Score
33 / 100
Vida Health has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
5%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vida Health Customer Satisfaction
Vida Health's Customer Satisfaction score was rated highest by customers who have used Vida Health's products/services for 1 to 2 Years, and rated lowest by customers who have used Vida Health's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Vida Health's Customer Satisfaction.
Ranked Vida Health Customer Satisfaction the Highest
Ranked Vida Health Customer Satisfaction the Lowest
Vida Health Customer Satisfaction Score by Gender
Vida Health's Customer Satisfaction score was rated 13 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vida Health.
13 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 75% |
Vida Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vida Health's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vida Health.
15 / 100
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
71%
Vida Health Customer Satisfaction Score by Age
Vida Health's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Vida Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% | |||||||||||||||
| 56-60 | 0% |
Vida Health Customer Satisfaction Score by Usage
Vida Health's Customer Satisfaction score was rated the highest by customers who have used Vida Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Vida Health Customer Service
2.3/5
Vida Health has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Vida Health's Customer Service
Address
100 Montgomery St, San Francisco, CA 94104
Website
http://www.vida.com
Vida Health's Social Links
Quick Insights into Vida Health Customer Service
Vida Health's Customer Service score was rated highest by customers who have used Vida Health's products/services for 1 to 2 Years, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Vida Health's Customer Service score.
Ranked Vida Health Customer Service the Highest
Ranked Vida Health Customer Service the Lowest
Vida Health Customer Service Score by Gender
Vida Health's Customer Service score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vida Health.
Female
1.6/5
Male
N/A
Vida Health Customer Service Score by Ethnicity
Vida Health's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vida Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Vida Health Customer Service Score by Age
Vida Health's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Vida Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.5 | 41-45 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
Vida Health Customer Service Score by Usage
Vida Health's Customer Service score was rated the highest by customers who have used Vida Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Vida Health Customer Service Score by Industry
Vida Health's Customer Service score was rated 3 stars by Tech industry customers.
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Vida Health as an Employer
4.5/5
Vida Health has a 4.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Vida Health scored a -27 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Vida Health would recommend the brand to a friend. ENPS measures how likely Vida Health employees would recommend working at Vida Health to a friend.
Net Promoter Score
-27
NPS Score
| 33% | Promoters |
|---|---|
| 7% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
