50
NPS
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Video Jeeves
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About Video Jeeves' Brand
An animated video production company.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Video Jeeves NPS
Video Jeeves's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Video Jeeves's customers would recommend using the product based on a scale of -100 to 100.
Video Jeeves Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Video Jeeves NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Apr 2024 33 | Apr 2024 | 33 |
Jun 2026 50 | Jun 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Video Jeeves NPS by Gender
Video Jeeves's NPS was rated 34 by Male customers on Comparably.
Male
34
Video Jeeves's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Video Jeeves's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Video Jeeves NPS by Usage
Video Jeeves's NPS was rated 34 points by customers who have used Video Jeeves's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Video Jeeves Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Video Jeeves users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Video Jeeves Customer Loyalty Score by Gender
Video Jeeves's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Video Jeeves Customer Loyalty Score by Usage
Video Jeeves's Customer Loyalty score was rated 70% by customers who have used Video Jeeves's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Video Jeeves Product Quality
3.6/5
Video Jeeves has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Video Jeeves Product Information
Video Jeeves’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.videojeeves.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Content
Media
Sports & Entertainment
Quick Insights into Video Jeeves Product Quality
Video Jeeves's Product Quality score was rated highest by customers who have used Video Jeeves's products/services for 1 to 2 Years.
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Ranked Video Jeeves Product Quality the Highest
Video Jeeves Product Quality Score by Gender
Video Jeeves's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Video Jeeves.
Male
3.5/5
Female
N/A
Video Jeeves Product Quality Score by Usage
Video Jeeves's Product Quality score was rated 3.5 stars by customers who have used Video Jeeves's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Video Jeeves Pricing
Video Jeeves ROI & Value For Money
3.4/5
Video Jeeves has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Video Jeeves ROI
Video Jeeves's ROI score was rated highest by customers who have used Video Jeeves's products/services for 1 to 2 Years.
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Ranked Video Jeeves ROI the Highest
Video Jeeves ROI Score by Gender
Video Jeeves's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Video Jeeves.
Male
3.5/5
Female
N/A
Video Jeeves ROI Score by Usage
Video Jeeves's ROI score was rated 3.5 stars by customers who have used Video Jeeves's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Video Jeeves Customer Satisfaction (CSAT)
Video Jeeves Customer Satisfaction (CSAT) Score
67 / 100
Video Jeeves has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Video Jeeves Customer Satisfaction
Video Jeeves's Customer Satisfaction score was rated highest by customers who have used Video Jeeves's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Video Jeeves' Customer Satisfaction.
Ranked Video Jeeves Customer Satisfaction the Highest
Video Jeeves Customer Satisfaction Score by Gender
Video Jeeves's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Video Jeeves.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Video Jeeves Customer Satisfaction Score by Usage
Video Jeeves's Customer Satisfaction score was rated 67 points by customers who have used Video Jeeves's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Video Jeeves Customer Service
3.6/5
Video Jeeves has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Video Jeeves's Customer Service
Address
101 California Street Suite 2710 San Francisco, CA 9411, Sunnyvale, CA
Website
http://www.videojeeves.com
Phone Number
877-449-3516
Quick Insights into Video Jeeves Customer Service
Video Jeeves's Customer Service score was rated highest by customers who have used Video Jeeves's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Video Jeeves' Customer Service score.
Ranked Video Jeeves Customer Service the Highest
Video Jeeves Customer Service Score by Gender
Video Jeeves's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Video Jeeves.
Male
3.5/5
Female
N/A
Video Jeeves Customer Service Score by Usage
Video Jeeves's Customer Service score was rated 3.5 stars by customers who have used Video Jeeves's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Video Jeeves as an Employer
Consumer vs. Employees
Video Jeeves scored a 50 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Video Jeeves would recommend the brand to a friend. ENPS measures how likely Video Jeeves employees would recommend working at Video Jeeves to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
