0
NPS
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Brand Page
vidIQ
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About vidIQ's Brand
vidIQ helps YouTube Creators and Brands get More Views and Save Time.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
vidIQ NPS
vidIQ's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether vidIQ's customers would recommend using the product based on a scale of -100 to 100.
vidIQ Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
vidIQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
vidIQ Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of vidIQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
vidIQ Product Quality
3.2/5
vidIQ has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock vidIQ's overall Product Quality score rated by its users and customers.
vidIQ Product Information
vidIQ’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://vidiq.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Content
Media
Social
vidIQ Pricing
vidIQ ROI & Value For Money
3/5
vidIQ has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock vidIQ's overall ROI score rated by its users and customers.
vidIQ Customer Satisfaction (CSAT)
vidIQ Customer Satisfaction (CSAT) Score
67 / 100
vidIQ has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
vidIQ Customer Service
3.2/5
vidIQ has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock vidIQ's overall Customer Service score rated by its users and customers.
About vidIQ's Customer Service
Address
548 Market St, San Francisco, CA 94104
Website
http://vidiq.com
Phone Number
92492492444
vidIQ as an Employer
2.6/5
vidIQ has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
vidIQ scored a 0 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of vidIQ would recommend the brand to a friend. ENPS measures how likely vidIQ employees would recommend working at vidIQ to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
