-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Vidku
Marketing or Exec? Claim Your Free Account
About Vidku's Brand
Vidku is the creator of Flipgrid, a video platform promoting active, social learning in classrooms and enterprises around the world
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
2.5/5
Customer Service
Vidku NPS
Vidku's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Vidku's customers would recommend using the product based on a scale of -100 to 100.
Vidku Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Vidku NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vidku Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Vidku users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vidku Product Quality
4/5
Vidku has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Vidku's overall Product Quality score rated by its users and customers.
Vidku Product Information
Vidku’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://flipgrid.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Social
Sports & Entertainment
Vidku Pricing
Vidku ROI & Value For Money
5/5
Vidku has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vidku's overall ROI score rated by its users and customers.
Vidku Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vidku Customer Service
2.5/5
Vidku has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vidku's overall Customer Service score rated by its users and customers.
About Vidku's Customer Service
Address
251 N 1st Ave, Suite 500, Minneapolis, MN
Website
http://flipgrid.com
Consumer vs. Employees
Vidku scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Vidku would recommend the brand to a friend. ENPS measures how likely Vidku employees would recommend working at Vidku to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
