46
NPS
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Viettel Telecom
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About Viettel Telecom's Brand
Brand at a Glance
90%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Viettel Telecom NPS
Viettel Telecom's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Viettel Telecom's customers would recommend using the product based on a scale of -100 to 100.
Viettel Telecom Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Viettel Telecom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 33 | Apr 2023 | 33 |
Jun 2023 46 | Jun 2023 | 46 |
Sep 2023 49 | Sep 2023 | 49 |
Nov 2023 52 | Nov 2023 | 52 |
Apr 2024 56 | Apr 2024 | 56 |
Mar 2025 52 | Mar 2025 | 52 |
Apr 2025 50 | Apr 2025 | 50 |
May 2025 55 | May 2025 | 55 |
Jun 2025 48 | Jun 2025 | 48 |
Aug 2025 45 | Aug 2025 | 45 |
Nov 2025 51 | Nov 2025 | 51 |
Dec 2025 46 | Dec 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viettel Telecom NPS by Gender
Viettel Telecom's NPS was rated 60 by Male customers on Comparably.
Male
60
Viettel Telecom's NPS was rated 60 by Male customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Female
N/A
Viettel Telecom's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Viettel Telecom NPS by Ethnicity
Viettel Telecom's NPS was rated 40 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Viettel Telecom NPS by Age
Viettel Telecom's NPS was rated 60 points by customers ages 18-25 on Comparably.
Viettel Telecom NPS by Usage
Viettel Telecom's NPS was rated 40 points by customers who have used Viettel Telecom's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
Viettel Telecom Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Viettel Telecom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Viettel Telecom Customer Loyalty Score by Gender
Viettel Telecom's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Viettel Telecom.
Male
82%
Yes
Female
N/A
Yes
Viettel Telecom Customer Loyalty Score by Ethnicity
Viettel Telecom's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Viettel Telecom.
82
out of 100
Asian or Pacific Islander
Viettel Telecom Customer Loyalty Score by Age
Viettel Telecom's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Viettel Telecom.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
Viettel Telecom Customer Loyalty Score by Usage
Viettel Telecom's Customer Loyalty score was rated 82% by customers who have used Viettel Telecom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Viettel Telecom Product Quality
4.2/5
Viettel Telecom has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Viettel Telecom's overall Product Quality score rated by its users and customers.
Viettel Telecom Product Information
Viettel Telecom’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Information Technology and Services
Quick Insights into Viettel Telecom Product Quality
Viettel Telecom's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Viettel Telecom's Product Quality.
Ranked Viettel Telecom Product Quality the Highest
Viettel Telecom Product Quality Score by Gender
Viettel Telecom's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Viettel Telecom.
Male
4.2/5
Female
N/A
Viettel Telecom Product Quality Score by Ethnicity
Viettel Telecom's Product Quality score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Viettel Telecom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Viettel Telecom Product Quality Score by Age
Viettel Telecom's Product Quality score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Viettel Telecom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Viettel Telecom Product Quality Score by Usage
Viettel Telecom's Product Quality score was rated 3.9 stars by customers who have used Viettel Telecom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Viettel Telecom Pricing
Viettel Telecom ROI & Value For Money
4.1/5
Viettel Telecom has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Viettel Telecom's overall ROI score rated by its users and customers.
Quick Insights into Viettel Telecom ROI
Viettel Telecom's ROI score was rated highest by customers ages 18-25.
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Ranked Viettel Telecom ROI the Highest
Viettel Telecom ROI Score by Gender
Viettel Telecom's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Viettel Telecom.
Male
4.1/5
Female
N/A
Viettel Telecom ROI Score by Ethnicity
Viettel Telecom's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Viettel Telecom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Viettel Telecom ROI Score by Age
Viettel Telecom's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Viettel Telecom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Viettel Telecom ROI Score by Usage
Viettel Telecom's ROI score was rated 4.1 stars by customers who have used Viettel Telecom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Viettel Telecom Customer Satisfaction (CSAT)
Viettel Telecom Customer Satisfaction (CSAT) Score
94 / 100
Viettel Telecom has an overall Customer Satisfaction score of 94 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
69%
Satisfied
25%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Viettel Telecom Customer Satisfaction
Viettel Telecom's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Viettel Telecom's Customer Satisfaction.
Ranked Viettel Telecom Customer Satisfaction the Highest
Viettel Telecom Customer Satisfaction Score by Gender
Viettel Telecom's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Viettel Telecom.
80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Viettel Telecom Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Viettel Telecom's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Viettel Telecom.
80 / 100
Very Satisfied
0%
Satisfied
80%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Viettel Telecom Customer Satisfaction Score by Age
Viettel Telecom's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Viettel Telecom.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Viettel Telecom Customer Satisfaction Score by Usage
Viettel Telecom's Customer Satisfaction score was rated 80 points by customers who have used Viettel Telecom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Viettel Telecom Customer Service
3.9/5
Viettel Telecom has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Viettel Telecom's overall Customer Service score rated by its users and customers.
About Viettel Telecom's Customer Service
Website
http://www.vietteltelecom.com.vn
Quick Insights into Viettel Telecom Customer Service
Viettel Telecom's Customer Service score was rated highest by customers who have used Viettel Telecom's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Viettel Telecom's Customer Service score.
Ranked Viettel Telecom Customer Service the Highest
Viettel Telecom Customer Service Score by Gender
Viettel Telecom's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Viettel Telecom.
Male
4/5
Female
N/A
Viettel Telecom Customer Service Score by Ethnicity
Viettel Telecom's Customer Service score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Viettel Telecom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Viettel Telecom Customer Service Score by Age
Viettel Telecom's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Viettel Telecom.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Viettel Telecom Customer Service Score by Usage
Viettel Telecom's Customer Service score was rated 4.1 stars by customers who have used Viettel Telecom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Viettel Telecom as an Employer
4.1/5
Viettel Telecom has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Viettel Telecom scored a 46 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Viettel Telecom would recommend the brand to a friend. ENPS measures how likely Viettel Telecom employees would recommend working at Viettel Telecom to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 14% | Promoters |
|---|---|
| 57% | Passive |
| 29% | Detractors |
